UnitedHealthcare Community Plan of Pennsylvania
We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.
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State news, bulletins and alerts
- 07.02.2025 - No copays for UnitedHealthcare Community Plan members
- 06.20.2025 – Important update about Rite Aid pharmacies
- 05.28.2025 - UnitedHealthcare Community Plan Pennsylvania to expand Children’s health Insurance Program (CHIP)
- 05.14.2025 - Contacts for deaf, hard of hearing and language barriers
- 04.25.2025 - MA Bulletin- Application of Topical Fluoride Varnish
- 04.01.2025 - Medicaid: View the genetic and molecular codes added to prior authorization requirements
- 03.31.2025 - HPV Vaccination Information and Resources
- 03.31.2025 - American Cancer Society – Rural Disparities in HPV Vaccinations
- 03.31.2025 - American Cancer Society – HPV Vaccination Starting at Age 9
- 01.16.2025 - Updated: Key resources for your patients who are UnitedHealthcare Community Plan members
- 11.20.2024 - 2024 UnitedHealthcare Community Plan Physician Satisfaction Survey
- 10.01.2024 - Highlight cultural competencies on your My Practice Profile
- 09.16.2024 - Upcoming Training Opportunities- Pennsylvania Statewide Tobacco-Free Recovery Initiative
- 09.01.2023 - Medicaid: Refer at-risk patients to nutritional program
- 05.08.2023 - Key resources for your patients who are UnitedHealthcare Community Plan members
News your way
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Resources
UnitedHealthcare Community Plan offers the Enhanced Member Support Unit (EMSU) formerly known as the Special Needs Unit (SNU). The primary purpose of the EMSU is to ensure that each member with special health care needs and/or health-related social needs receives access to appropriate primary care, specialist and supportive service providers trained and skilled in the needs of the member.
If you have a UnitedHealthcare Community Plan patient with a special health care need, please consider calling or having your patient call the EMSU at 877-844-8844 or Member Services at 800-414-9025.
Provider Call Center
800-600-9007, Monday–Friday, 8 a.m.–5 p.m.
Postal mailing address
UnitedHealthcare Community Plan
600 Office Center Drive
Fort Washington, PA 19034
Claims mailing address
UnitedHealthcare Community Plan
P.O. Box 8207
Kingston, NY 12402-8207
Utilization management appeals address
UnitedHealthcare Community Plan
Attn: Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
Claims appeals mailing address
Part C Appeals and Grievance Department
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Department
P.O. Box 31364
Salt Lake City, UT 84131-0364
Part D Appeals and Grievance Department
Attn: CA124-0197
P.O. Box 6106
Cypress, CA 90630-9948
For questions about credentialing and attestation updates, connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.
Need to make a change to your provider or facility directory information?
Behavioral health providers
Learn how to join the behavioral health network, review behavioral health information or submit demographic changes at Community Plan Behavioral Health.
Facility/hospital-based, group/practice and individually contracted clinicians
The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network are found in the UnitedHealthcare Community Plan Care Provider Manuals.
Learn about requirements for joining our network.
Overview
The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:
- Promote quality of care
- Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
- Strengthen program integrity by improving accountability and transparency
Enhance policies related to program integrity. With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.
Visit UHCcommunityPlan.com/pa for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.
Plan information is available for:
- Pennsylvania UnitedHealthcare Community Plan for Families
- Pennsylvania UnitedHealthcare Community Plan for Kids
Member plan and benefit information can also be found at UHCcommunityPlan.com/pa and myuhc.com/communityplan.
Search for a care provider
- UnitedHealthcare Community Plan for Families
- UnitedHealthcare Community Plan for Kids
- UnitedHealthcare Dual Complete® (HMO SNP)
- UnitedHealthcare Dual Complete® ONE (HMO SNP)
Search for a dentist
Need to make a change to your provider or facility directory information?
Visit provider data updates and attestation
Language services
Contacts for deaf, hard of hearing and language barriers
Information to help your patients who are our members access help in-person or by phone.
CommunityCare
The best way for primary care providers (PCPs) to view and export the full member roster is using the CommunityCare feature on the UnitedHealthcare Provider Portal, which allows you to:
- Identify Medicaid recipients who need to have their Medicaid recertification completed and approved by the state in order to remain eligible to receive Medicaid benefits
- See a complete list of all members, or just members added in the last 30 days
- Export the roster to Microsoft Excel
- View most Medicaid and Medicare Special Needs Plans (SNP) members’ plans of care and health assessments
- Enter plan notes and view notes history (for some plans)
- Obtain HEDIS® information for your member population
- Access information about members admitted to or discharged from an inpatient facility
- Access information about members seen in an emergency department
For help using CommunityCare feature on the UnitedHealthcare Provider Portal, please see our quick reference guide. If you’re not familiar with UnitedHealthcare Provider Portal, visit our Portal resources page.
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it.
Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste and abuse in the health care system.
Call us at 844-359-7736 or visit uhc.com/fraud to report any issues or concerns.
Health Insurance Portability and Accountability Act (HIPAA) information
HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate HCPCS and CPT®-4 codes..
Integrity of claims, reports and representations to the government
UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid.
Disclaimer
If UnitedHealthcare policies conflict with provisions of a state contract or with state or federal law, the contractual/statutory/regulatory provisions shall prevail. To see updated policy changes, select the Policies and Clinical Guidelines section at left.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
CPT® is a registered trademark of the American Medical Association.