August 30, 2022

Serving children and pregnant women in Texas

Starting Sept. 1, 2022, UnitedHealthcare will handle case management services for children and pregnant women (CPW) in Texas who are members of the following plans:

  • STAR
  • STAR Kids
  • UnitedHealthcare Connected® (Medicare-Medicaid Plan)

The Department of State Health Services (DSHS) currently serves these members. We’ll work with DSHS to help ensure a smooth transition and continuance of care.

How we can help your patients
We’ll provide care management services for children from birth through age 20 who have a health condition, health risk or medical condition that:

  • Limits their physical, cognitive emotional or social growth and development
  • Prevents them from engaging in activities at the level of their healthy, same-age peers

We’ll also provide services for pregnant woman whose medical or psychosocial condition places them and their fetuses at a greater-than-average risk for complications at any of these stages:

  • During pregnancy
  • At delivery
  • Following birth

How you can help your patients
Prior authorization is not required. To refer a member for CPW services, please call Customer Service at 888-887-9003, 8 a.m.–8 p.m. CT, Monday–Friday or email us at You can also direct members who want to self-refer to call the phone number on the back of their health plan ID card.

Reach out to your provider advocate or call Customer Service at 888-887-9003 if you have questions.

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