Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services
Starting Sept. 8, 2023, we’ll no longer mail appeal decision letters for most UnitedHealthcare Community Plans (Medicaid) of Arizona. Instead, network health care professionals (primary and ancillary) and facilities will be able to access them digitally 24/7.
Note: Letters will continue to be mailed to behavioral health professionals and facilities and home and community-based services.
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.
Questions? We’re here to help.
Chat with us 7 a.m.–7 p.m. CT, Monday – Friday in the UnitedHealthcare Provider Portal.
For help accessing Document Library call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.
For additional contact information, visit our Contact us page.
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