June 22, 2023

Digital solutions that can save you time, money

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Waiting on hold in phone queues, sorting through mail or chasing down lost faxes may be costing you time and money.

Average time and costs saved per transaction using digital solutions
Claim status 15 minutes and $9.15
Eligibility & benefits 14 minutes and $7.32
Prior authorization 11 minutes and $5.93

Source: 2022 CAQH Index, pages 50 and 62

Going digital using either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) can help.

UnitedHealthcare Provider Portal

The portal helps you and your administrative support teams find member information faster, get claim-related work done more efficiently and improve documentation.

It’s available 24/7 and includes more than 50 self-service online tools to help you:

  • Verify patient eligibility and check benefit detail
  • Submit prior authorization and notification requests
  • View, submit and track claims
  • View payment documents in Document Library
  • Review, update and attest to the accuracy of your demographic data
  • And much more

For more information, check out our UnitedHealthcare Provider Portal Overview.

Application Programming Interface (API)

API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation. To learn more or get started, go to

Note: API also requires technical coordination with your organization’s IT department, vendor or clearinghouse.

Ready to start saving time and money?
To get started using the portal or an API, you’ll need to create a One Healthcare ID and connect your organization’s tax ID number (TIN)

You can find instructions on creating a One Healthcare ID and using the portal in the Access and New User Registration Guide.

More on UnitedHealthcare Provider Portal usage
Your portal usage request must be approved by your organization’s Primary Access Administrator or other designated administrator. You will receive an email once your request is approved.

Note: If you are your organization’s first portal user, you will be asked if you are the correct person to be the Primary Access Administrator.

Once your access is approved, follow the steps below to access the portal:

  • Go to and bookmark the page for easy access
  • Select Sign In in the top-right corner
  • Enter your One Healthcare ID and password

UnitedHealthcare Provider Portal support

Help for portal login, access and functionality questions is available 7 a.m.–7 p.m. CT, Monday – Friday via chat. Sign in with your One Healthcare ID to chat with us. Support is also available by calling 866-842-3278, option 1.


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