October 19, 2023

North Carolina Medicaid outpatient specialty claims

Care Provider field required when submitting claims

When you submit an outpatient specialty therapy claim in the UnitedHealthcare Provider Portal, you must complete the Care Provider drop-down field. “Care Provider” is the rendering health care professional’s name. We will deny your claim if you do not complete the field.

Screen capture of Care Provider Field for outpatient specialty claims.

Accessing the UnitedHealthcare Provider Portal for claims

To access claims through the UnitedHealthcare Provider Portal:

  • Go to and click Sign In at the top-right corner
  • Enter your One Healthcare ID and password

If you don’t have a One Healthcare ID: Visit to get started

  • Select Claims & Payments



Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal.

Email UnitedHealthcare Web Support at or call 866-842-3278 option 1, TTY/RTT 711, 7 a.m.–9 p.m. CT, Monday–Friday. You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.


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