If a patient needs to see a specialist, it’s important to get them to the correct care efficiently. With that goal in mind, and to streamline the claims payment process, you’ll now be required to input referrals directly into the UnitedHealthcare Provider Portal.
When the referrals are in our system, they’ll automatically match with the specialists claim, which results in the claim being paid faster and more accurately. You can also use the Provider Portal to check referral requirements, submit requests and see the status of referrals.
Complete our quick training to learn more about this new referral process and how it will help you receive payment for claims faster.
Referrals not on file
While this change is meant to improve the process, if we don’t receive the referral from you, it may result in the specialists’ claims being denied and your members’ care being disrupted. This could also result in the specialist requesting a copy of the referral from your office to submit with their reconsideration.
Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal Contact Us page or call Provider Services at 877-842-3210 Monday–Friday from 8 a.m.–6 p.m. ET