In June 2023, all medical health care professionals in all states* will use Onboard Pro to begin the credentialing and contracting process with UnitedHealthcare. Onboard Pro will replace the Request for Participation (RFP) portal.
Onboard Pro is an easy-to-use tool found in the UnitedHealthcare Provider Portal. It integrates with the Council for Affordable Quality Healthcare (CAQH) ProView® and other state-specific credentialing applications. Onboard Pro will automatically retrieve most of your demographic and credentialing information from those applications and lets you know immediately if additional information is required. Your personal dashboard shows the real-time status of every enrollment request you’ve submitted.
To help you prepare for this transition:
We heard you.
“What takes us half a day with other payers, took less than an hour with Onboard Pro.”
– Jenny and Debbie, Riverview Health
*Previously, Onboard Pro was only used by medical health care professionals, practices and health systems when adding new practitioners to an existing contract. The expansion of Onboard Pro to individuals and small practices that do not have a current contract with UnitedHealthcare does not apply to medical health care professionals who want to be contracted for a UnitedHealthcare Community Plan (Medicaid) in Arizona or Texas. Additionally, medical groups under a delegated credentialing arrangement (delegated groups) are excluded from this process and should continue to submit through their normal process for delegated entities.