April 01, 2023

Coming soon: Faster and easier online credentialing

Last modified: Oct. 31, 2023
Update: Contact and questions section updated to reflect new chat services

In June 2023, all medical health care professionals in all states* will use Onboard Pro to begin the credentialing and contracting process with UnitedHealthcare. Onboard Pro will replace the Request for Participation (RFP) portal.

Onboard Pro is an easy-to-use tool found in the UnitedHealthcare Provider Portal. It integrates with the Council for Affordable Quality Healthcare (CAQH) Provider Data Portal and other state-specific credentialing applications. Onboard Pro will automatically retrieve most of your demographic and credentialing information from those applications and lets you know immediately if additional information is required. Your personal dashboard shows the real-time status of every enrollment request you’ve submitted.

To help you prepare for this transition: 

  1. Be sure to register with CAQH, update your attestation and expired documents, and authorize UnitedHealthcare to see your information
  2. Create a One Healthcare ID to access the UnitedHealthcare Provider Portal, if you don't already have one 
  3. Explore Onboard Pro and start learning about the new process in our Onboard Pro interactive guide. The guide will be updated in June.

We heard you.

“What takes us half a day with other payers, took less than an hour with Onboard Pro.” 

– Jenny and Debbie, Riverview Health  


  • For help with One Healthcare ID: Chat with support for your One Healthcare ID from the Sign In page or call 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday 
  • For help with contracts or credentialing: For credentialing or contracting questions, Sign In with your One Healthcare ID to access self-service tools or connect to a chat advocate for support 7 a.m.–7 p.m. CT.  
  • For more information, visit Join our network

*Previously, Onboard Pro was only used by medical health care professionals, practices and health systems when adding new practitioners to an existing contract. The expansion of Onboard Pro to individuals and small practices that do not have a current contract with UnitedHealthcare does not apply to medical health care professionals who want to be contracted for a UnitedHealthcare Community Plan (Medicaid) in Arizona or Texas. Additionally, medical groups under a delegated credentialing arrangement (delegated groups) are excluded from this process and should continue to submit through their normal process for delegated entities.


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