Our 2023 Patient Experience Guidebook is now available and has new information about the UnitedHealthcare patient experience survey and target scores, as well as:
- An improved patient experience planning checklist
- The latest on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and Healthcare Outcomes Survey (HOS)
- Tips for understanding your patient experience scorecard
- Best practices for how to increase your survey results
How to become a United Hero
We’ll recognize you as a United Hero if you meet these target scores1 in the 3 categories of our UnitedHealthcare patient experience survey in 2023:
- Getting needed care: 92%
- Care coordination: 88%
- Doctor-patient conversations: 58%
Learn more
For additional information and resources, please visit UHCprovider.com/CAHPSHOS.
Questions?
If you have questions about the Guidebook or patient experience, please contact your provider advocate.
1Scoring reflects the percentage of positive responses for each question.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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