March 16, 2023

Our 2023 Patient Experience Guidebook is here

Our 2023 Patient Experience Guidebook is now available and has new information about the UnitedHealthcare patient experience survey and target scores, as well as:

  • An improved patient experience planning checklist
  • The latest on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and Healthcare Outcomes Survey (HOS)
  • Tips for understanding your patient experience scorecard
  • Best practices for how to increase your survey results

How to become a United Hero

We’ll recognize you as a United Hero if you meet these target scores1 in the 3 categories of our UnitedHealthcare patient experience survey in 2023:

  • Getting needed care: 92%
  • Care coordination: 88%
  • Doctor-patient conversations: 58%

Learn more

For additional information and resources, please visit


If you have questions about the Guidebook or patient experience, please contact your provider advocate.

1Scoring reflects the percentage of positive responses for each question.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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