July 20, 2023

Want more flexible communication preferences?

New Primary Access Administrator enhancements can help

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Based on your feedback, we’ve made changes that Primary Access Administrators and all UnitedHealthcare Provider Portal users may like.

Transfer Primary Access Administrator role

Now Primary Access Administrators can transfer their role to another Individual Administrator in the portal without calling.

As a part of this transfer, the original Primary Access Administrator will become an active Individual Administrator for their organization. If the original Primary Access Administrator no longer requires access, the new Primary Access Administrator may deactivate them in the Manage Users page of the portal. A Primary Access Administrator transfer is effective immediately.

You can find step-by-step instructions on making these changes in our interactive guide.

Opt out of Document Library notification emails

Don’t want or need to receive certain Document Library notification emails? Primary Access Administrators can now opt out. Please note, if you have been auto-enrolled in electronic communications, you will still receive them electronically. You will not begin receiving them through the mail again.

You can choose to opt out of a specific communication type or all communications in that category. Here’s how:

  • Category level opt out (e.g., all Commercial Claim Letters): Toggle to unsubscribe
  • Communication type opt out (e.g., Additional Info Needed letters under Commercial Claim Letters): Select the box of the individual communication type to opt out of 1 or more communications in any category. You’ll continue to receive notifications for other communication types (e.g., Acknowledgment letters) in that category (e.g., Commercial Claim Letters).

Learn how in our interactive guide

Grant editing access to other users

The Primary Access Administrator can now give others the ability to edit Document Delivery Settings under Manage Users. With this access, designated users can change whether they receive Document Library notification letters and update the recipient email address. Please note, these users don’t become the Primary Access Administrator.

You can learn more in our interactive guide.

Questions? We’re here to help.

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.


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