Beginning Nov. 3, we’ll no longer mail the following documents to network health care professionals (primary and ancillary) and facilities for UnitedHealthcare Community Plan (Medicaid) in Tennessee:
Instead, those affected can view these documents digitally 24/7.
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.
Note: We’ll continue to mail these documents to behavioral health professionals and facilities and home and community-based services.
Document Library
Document Library in the UnitedHealthcare Provider Portal:
API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.
To learn more or get started, go to UHCprovider.com/api.
You can also enroll in Direct Connect to view overpayment letters. This free tool, available in the portal, helps you review and resolve overpaid claims quickly and easily. You can use Direct Connect to reduce letters and calls from UnitedHealthcare and additional work with third-party vendors.
To learn more and enroll, email directconnectaccess@optum.com. Please include the requestor’s name, as well as the organization’s tax ID number (TIN), physical address and mailing address.
Chat with a live advocate 7 a.m.–7 p.m. CT from the portal Contact Us page.
For help accessing the portal and technical issues, please contact UnitedHealthcare Web Support at providertechsupport@uhc.com or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. Primary Access Administrators may also contact Web Support for help updating notification emails.
You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.
* The following overpayment letters are included:
This change also includes letters sent by Optum for payment accuracy reviews they perform on behalf of UnitedHealthcare. It does not include overpayment letters sent by any other vendor. Those letters will continue to be mailed. Most will include both the vendor and UnitedHealthcare logos, and explain their review was done on our behalf.