Beginning Oct. 6, 2023, we’ll no longer mail some documents found in the Payment Documents folder within Document Library in the UnitedHealthcare Provider Portal. Instead, you will need to access the following documents electronically:
In the portal menu, select Documents & Reporting > Document Library. Then, select the Payment Documents folder
Notifications: When new documents are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator.
Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
There’s no need to wait for a notification. Although we let you know when a new document is available, we recommend you make it a part of your regular process to check Document Library for new documents and actions needed.
As an alternative to Document Library, you can also use an Application Programming Interface (API):
API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.
Chat with a live advocate 7 a.m.–7 p.m. CT from the portal Contact Us page.
You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.
For help accessing the portal and technical issues, please contact UnitedHealthcare Web Support at firstname.lastname@example.org or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. Primary Access Administrators may also contact Web Support for help updating notification emails.
* Documents will continue to be mailed to behavioral health professionals and facilities and for home- and community-based services
This change doesn’t affect those using Automated Clearing House (ACH), receiving paper checks or receiving ERA/835s.