Some payment documents going paperless Oct. 6
Affects Community Health Plan of Wisconsin
Beginning Oct. 6, 2023, we’ll no longer mail some documents found in the Payment Documents folder within Document Library in the UnitedHealthcare Provider Portal. Instead, you will need to access the following documents electronically:
- Detailed provider remittance advice (PRAs)
- Virtual card payment (VCP) statements (if applicable)
Who this change affects
This change affects most* network medical health care professionals (primary and ancillary) and facilities who serve UnitedHealthcare Community Plan (Medicaid) members in Wisconsin.
If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.
How to access PRAs and VCP statements
Document Library, the secure repository in the UnitedHealthcare Provider Portal:
- From any page on UHCprovider.com > Sign In
- Enter your One Healthcare ID and password
- Users who don’t have a One Healthcare ID: Visit UHCprovider.com/access to get started
- In the portal menu, select Documents & Reporting > Document Library. Then, select the Payment Documents folder
Notifications: When new documents are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator.
- Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
- There’s no need to wait for a notification. Although we let you know when a new document is available, we recommend you make it a part of your regular process to check Document Library for new documents and actions needed.
- You can also check out the Profile & Settings Interactive Guide for information on updating your email notification preferences
You can enroll to receive an Electronic Remittance Advice (ERA/835):
- You can set up ERA/835 transactions using Electronic Data Interchange (EDI). Contact your clearinghouse to start the process. ERA 835 setup takes about 30 days from when we receive the request.
As an alternative to Document Library, you can also use an Application Programming Interface (API):
API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.
To learn more or get started, go to UHCprovider.com/api.
Questions?
Chat with a live advocate 7 a.m.–7 p.m. CT from the portal Contact Us page.
You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.
For help accessing the portal and technical issues, please contact UnitedHealthcare Web Support at providertechsupport@uhc.com or 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. Primary Access Administrators may also contact Web Support for help updating notification emails.
