July 01, 2023

Some payment documents going paperless Oct. 6

Affects Community Health Plan of Wisconsin

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Beginning Oct. 6, 2023, we’ll no longer mail some documents found in the Payment Documents folder within Document Library in the UnitedHealthcare Provider Portal. Instead, you will need to access the following documents electronically: 

  • Detailed provider remittance advice (PRAs) 
  • Virtual card payment (VCP) statements (if applicable)

Who this change affects

This change affects most* network medical health care professionals (primary and ancillary) and facilities who serve UnitedHealthcare Community Plan (Medicaid) members in Wisconsin. 

If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.

How to access PRAs and VCP statements

Document Library, the secure repository in the UnitedHealthcare Provider Portal:

  • From any page on > Sign In
  • Enter your One Healthcare ID and password
    • Users who don’t have a One Healthcare ID: Visit to get started
    • In the portal menu, select Documents & Reporting > Document Library. Then, select the Payment Documents folder

Notifications: When new documents are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator. 

  • Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
  • There’s no need to wait for a notification. Although we let you know when a new document is available, we recommend you make it a part of your regular process to check Document Library for new documents and actions needed.
  • You can also check out the Profile & Settings Interactive Guide for information on updating your email notification preferences

You can enroll to receive an Electronic Remittance Advice (ERA/835):

  • You can set up ERA/835 transactions using Electronic Data Interchange (EDI). Contact your clearinghouse to start the process. ERA 835 setup takes about 30 days from when we receive the request. 

Learn more

As an alternative to Document Library, you can also use an Application Programming Interface (API):

API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.

To learn more or get started, go to

Questions? We’re here to help.

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.

* Documents will continue to be mailed to behavioral health professionals and facilities and for home- and community-based services
This change doesn’t affect those using Automated Clearing House (ACH), receiving paper checks or receiving ERA/835s.


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