Say goodbye to endless searching. The claim payment reconciliation process just got easier. You can now access separate payment and zero-dollar provider remittance advice (PRAs) within Document Library in the UnitedHealthcare Provider Portal. Plus, you can set up email notifications, so you’ll immediately know when a PRA is available.
In the portal menu, select Documents & Reporting > Document Library
To access zero-dollar PRAs, go to the Payment Documents folder on the left side of the page.
Health care professionals can use Advanced Search to search up to 2 years of payment data
To access 835 files, choose the desired health plan and file type:
Community Plan/Paid 835s
Community Plan/Zero-Dollar 835s
Turn on notifications for zero-dollar PRAs
To receive email notifications, you must turn on notifications for new zero-dollar PRAs. When those documents are available in Document Library, an email will be sent to the address on file, which is typically the Primary Access Administrator.
The Primary Access Administrator is the only person who can change email notification preferences (who should get what notifications, set up group email inboxes, etc.). However, now the Primary Access Administrator can also give other users the ability to edit their email notifications in Document Delivery Settings.
As a convenience, notifications for zero-dollar PRAs will be auto-enabled for all in-network providers.
Out-of-network providers will need to manually enable zero-dollar PRA notifications. To update email notification preferences, the Primary Access Administrator must do the following:
Sign in to the portal with their One Healthcare ID
On the top right, click profile name
Then, under Profile & Settings, click Communication Preferences and select Document Delivery Settings
Select Payment Documents and choose the desired health plan
Check the zero-dollar PRAs box and confirm your email information