Provider cultural competency is defined as the ability of providers to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients.
This training discusses why cultural competency and the Americans with Disabilities Act (ADA) requirements are important to care providers, including information on:
Impact of these requirements on care providers
The changing demographics of our country create new challenges for the provision of care. You may see that change happening in your own community.
UnitedHealthcare wants you to know about the resources from the U.S. Department of Health and Human Services (DHHS) Office of Minority Health, including a variety of cultural competency education modules for providers.
Research has established that socio-cultural differences between patients and health care professionals influence many aspects of the medical encounter that can impact patient satisfaction, adherence, and health outcomes.
Cultural education for health care professionals is an important component of improving the quality of care delivered to diverse patient populations and can help in addressing racial/ethnic disparities in health care.
Agency for Healthcare Research and Quality (AHRQ)
This resource site offers two guides for defining cultural needs in managed care and developing appropriate services for them:
Other Resources