Over the past several years, we’ve transitioned most claim communications we send you from paper to digital. This change makes it easier to do business with us but also helps you focus on what matters most — caring for your patients.
Going forward, unless there’s a system limitation or regulatory exception, we’ll no longer mail most claim-related documents to health care professionals and facilities serving UnitedHealthcare® Medicare Advantage or commercial plan members. Instead, you can find most claim-related documents 24/7 in Document Library within the UnitedHealthcare Provider Portal. Your organization will receive an email notification when you have new letters available to view. We encourage you to check Document Library regularly for new notifications. For letters not available digitally, you will continue to receive mail.
Check out what’s already moved to digital and what’s ahead.
Each of these transitions may require a change to way you work today. We encourage you to start sharing this information and review our digital solution options. If you work with an outside vendor for your mail processing, such as a revenue cycle management company, please discuss how this change may affect your contract or processing arrangements.
Digital updates and workflow changes are announced in Network News at least 90 days prior so you have time to prepare.
New to Network News? Subscribe today or customize your preferences to stay informed.
Explore digital solutions
Going digital means less paper and a faster workflow. Our 3 solutions are here to help make that a reality.
Application Programming Interface (API)
Automation technology to access comprehensive real-time data on a timetable you set. Data can be distributed to your practice management system, proprietary software or any application you prefer.