New launch date for paperless prior authorizations
Effective June 17, 2022, prior authorizations and clinical letters in the Southeast, Central and Northeast regions will no longer be mailed. This is a change from the previously announced effective date of June 3, 2022.
What’s going paperless? Find out here.
UnitedHealthcare is transitioning more communications from print to digital. Check out the details below, including instructions on how to find the information you need online, which digital channels may work best for you, exclusions and more.
- Medical provider remittance advice (PRAs)
- Appeal decision letters
- Prior authorization and other clinical letters
- Colorado: Medical claim-related letters
- Oxford Health Plans: Medical PRAs
- Kentucky, Missouri, Ohio and Washington, D.C.: Medicaid PRAs
- Arizona, Missouri and Washington, D.C.: Medicaid prior authorization and clinical decision letters
- Minnesota: Medical claim-related letters
- Overpayment notification letters
The way we work with you is changing
In today’s world, being able to work quickly, efficiently and securely is more important than ever before. That’s why UnitedHealthcare is embarking on a multi-year effort to enhance our digital delivery channels and transition paper transactions to electronic, whenever possible. Our goal is to make it easier for you to work with us, reduce the time it takes for you to perform claim and clinical activities – and ultimately, help you get paid faster. These efforts align with the Quadruple Aim of lower cost of care, improved physician experience, improved patient outcomes and improved patient experience.
- AMA Electronic Transition Toolkit: Explore information to help your practice make a smooth transition to electronic processes
- Retired Fax Numbers: Check which fax numbers have been replaced by electronic submissions
Electronic Payment Solutions (EPS)
Electronic payments like ACH/ direct deposit and virtual cards are designed to help you get paid faster and stabilize your cashflow.