July 12, 2021 at 2:30 PM CT
On Aug. 17, 2021, Internet Explorer 11 will no longer be supported for Microsoft's online services like Office 365, OneDrive, Outlook and more. As we continuously upgrade our online tools, those who use Internet Explorer may experience web compatibility issues on our new UnitedHealthcare Provider Portal and other online platforms.
To get the best user experience with our online platforms, reduce web load time and enhance how items appear, please update your web browser. We recommend using either Microsoft Edge, Google Chrome or Apple Safari. Learn how to change your web browser.
Medical provider remittance advice (PRAs) are going paperless
As part of the UnitedHealthcare transition toward digital (paperless) delivery of reports and claim-related communication, we will no longer print and mail medical PRAs for most* UnitedHealthcare plans to network health care professionals and facilities (primary and ancillary).
Check out the map for more information, including ways to view PRAs online, exclusions and when this change will affect you.
*Exclusions apply.
The Way We Work With You Is Changing
In today’s world, being able to work quickly, efficiently and securely is more important than ever before. That’s why UnitedHealthcare is embarking on a multi-year effort to enhance our digital delivery channels and transition paper transactions to electronic, whenever possible. Our goal is to make it easier for you to work with us, reduce the time it takes for you to perform claim and clinical activities – and ultimately, help you get paid faster. These efforts align with the Quadruple Aim of lower cost of care, improved physician experience, improved patient outcomes and improved patient experience.
Get Ready to Go Digital
From learning about new technology or processes to helping your team prepare for the change, keeping up with digital initiatives across all the health insurers you work with can feel overwhelming. We’ll support you every step of the way with the tools and information you need to make the changes as seamless and smooth as possible. And, as always, we’ll comply with any contractual and regulatory requirements. Here are two tools to help you get ready to go digital with UnitedHealthcare:
- Transformation Readiness Checklist: Use this step-by-step list to help prepare your practice for the transition of paper to digital
- Going Paperless Made Simple: Take a short education course to learn about UnitedHealthcare’s paperless delivery options
Explore the resources below to learn more about UnitedHealthcare’s digital tools and what’s ahead.
UnitedHealthcare Provider Portal – Information at Your Fingertips
The first step toward using our digital tools is to set up an account on the UnitedHealthcare provider portal. You’ll be able to use the self-service tools to access patient information on your time – not ours. You can review benefit information, submit prior authorizations, check claim status, receive documents electronically and more.
- AMA Electronic Transition Toolkit: Explore information to help your practice make a smooth transition to electronic processes
- Retired Fax Numbers: Check which fax numbers have been replaced by electronic submissions
Electronic Payment Solutions (EPS)
Electronic payments like ACH/ direct deposit and virtual cards are designed to help you get paid faster and stabilize your cashflow.