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Let’s go digital!

We’re enhancing our digital delivery channels and transitioning paper transactions and communications to electronic, wherever possible. This digital transformation makes it easier to do business with us so you can focus on what matters most: Caring for your patients.

Over the last several years, we gradually transitioned the mail we send you to electronic delivery. In 2023, we’ll begin to eliminate the paper you send us.

Check out what’s already moved to digital and what’s ahead. 

Upcoming transitions Timing
Commercial and Medicare Advantage Plans: Reconsideration and appeal submissions Feb. 1, 2023
Commercial and Medicare Advantage Plans: Virtual card payment (VCP) statements Feb. 3, 2023
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Document type and impacted market(s) Effective date
Hawaii and Wisconsin: Medicaid overpayment letters Nov. 4, 2022
Tennessee, Virginia and Wisconsin: Medicaid appeal decision letters Nov. 4, 2022
Oxford Health Plan medical provider remittance advice (PRAs) Sept. 29, 2022
Commercial and Medicare Advantage Plans: Overpayment notification letters Sept. 23, 2022
Arizona, Missouri and Washington: Medicaid prior authorization and clinical decision letters Sept. 9, 2022
Kentucky, Missouri, Ohio and Washington, D.C.: UnitedHealthcare Community Plan PRAs  Sept. 9, 2022
Minnesota: Medical claim-related letters for Commercial and Medicare Advantage plans Sept. 9, 2022
Colorado: Medical claim-related letters for Commercial and Medicare Advantage plans Aug. 5, 2022
Prior authorization and other clinical letters

June 17, 2022 – Central, Northeast and Southeast regions

April 1, 2022 – West region

June 4, 2021 - Utah

Appeal decision letters March 4, 2022
Medical provider remittance advice (PRAs)

Feb. 4, 2022 – Central, Northeast and Southeast regions

Dec. 10, 2021 – West region

Feb. 1, 2021 - Utah

Important considerations

Each of these transitions may require a change to way you work today. We encourage you to start sharing this information and review our digital solution options. If you work with an outside vendor for your mail processing, such as a revenue cycle management company, please discuss how this change may affect your contract or processing arrangements.

Digital updates and workflow changes are announced in Network News at least 90 days prior so you have time to prepare.

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Explore digital solutions

Going digital means less paper and a faster workflow. Our 3 solutions are here to help make that a reality.

Application Programming Interface (API)

Automation technology to access comprehensive real-time data on a timetable you set. Data can be distributed to your practice management system, proprietary software or any application you prefer. 

Get started

Electronic Data Interchange (EDI)

Electronic connectivity to submit single or batch transactions for multiple members and payers without manual data entry or signing in to multiple payer portals.

Discover EDI

UnitedHealthcare Provider Portal

Self-service platform to check eligibility and benefits, manage prior authorization requests, submit claims, request reconsiderations and appeals, and access documents and reports. 

Learn more

Which options best fit your needs?

Our digital solutions comparison guide compares the benefits of each to help you choose which are right for you.  

News at a glance

Oxford Health Plans: 2 fax numbers will retire Nov. 1

Tennessee, Virginia and Wisconsin Medicaid: Appeal decision letters won’t be mailed starting Nov. 4

Medicaid overpayment letters going paperless

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