On Aug. 17, 2021, Internet Explorer 11 will no longer be supported for Microsoft's online services like Office 365, OneDrive, Outlook and more. As we continuously upgrade our online tools, those who use Internet Explorer may experience web compatibility issues on our new UnitedHealthcare Provider Portal and other online platforms.
To get the best user experience with our online platforms, reduce web load time and enhance how items appear, please update your web browser. We recommend using either Microsoft Edge, Google Chrome or Apple Safari. Learn how to change your web browser.
As part of the UnitedHealthcare transition toward digital (paperless) delivery of reports and claim-related communication, we will no longer print and mail medical PRAs for most* UnitedHealthcare plans to network health care professionals and facilities (primary and ancillary).
Check out the map for more information, including ways to view PRAs online, exclusions and when this change will affect you.
In today’s world, being able to work quickly, efficiently and securely is more important than ever before. That’s why UnitedHealthcare is embarking on a multi-year effort to enhance our digital delivery channels and transition paper transactions to electronic, whenever possible. Our goal is to make it easier for you to work with us, reduce the time it takes for you to perform claim and clinical activities – and ultimately, help you get paid faster. These efforts align with the Quadruple Aim of lower cost of care, improved physician experience, improved patient outcomes and improved patient experience.
From learning about new technology or processes to helping your team prepare for the change, keeping up with digital initiatives across all the health insurers you work with can feel overwhelming. We’ll support you every step of the way with the tools and information you need to make the changes as seamless and smooth as possible. And, as always, we’ll comply with any contractual and regulatory requirements. Here are two tools to help you get ready to go digital with UnitedHealthcare:
Explore the resources below to learn more about UnitedHealthcare’s digital tools and what’s ahead.
The first step toward using our digital tools is to set up an account on the UnitedHealthcare provider portal. You’ll be able to use the self-service tools to access patient information on your time – not ours. You can review benefit information, submit prior authorizations, check claim status, receive documents electronically and more.
Electronic payments like ACH/ direct deposit and virtual cards are designed to help you get paid faster and stabilize your cashflow.
Claim letters, reports and data files are available electronically to view, download, print and share with others in your organization.
Use the Prior Authorization and Notification tool (PAAN) to check requirements and submit requests – it’s faster and more secure than fax submissions.
The right web browser makes accessing our website and digital tools faster, easier and more secure.