TrackIt for health care professionals

TrackIt: self-service tool that helps healthcare professions quickly view and updated their prior authorizations, referrals, pending claims, medicare claims, reconsiderations and appeals.


in the provider portal

Try it

for managing claims

Love it

for simplifying your day

Your workday made more efficient

TrackIt helps you make the most of your time in the UnitedHealthcare Provider Portal. Need to upload a document? Need to check the status of a pended claim or prior authorization request? Check it in TrackIt. There’s no need to pick up the phone or wait for the mail. TrackIt makes it easy by highlighting recent claim decisions and items that need action in near real time. It’s like a daily to-do list for your UnitedHealthcare tasks. Plus, many actions can be done without leaving the tool. 

How TrackIt works for you

  • See what needs attention, take action: Reference the Action Required tab on the left to check an item's color-coded status (green, yellow and red) 
  • Add information to a claim: Upload documents directly to a claim
  • Access documents: Find documents that you'd normally find in Document Library
  • Find what you need: Use the search bar to quickly find task-related information
  • Set up email alerts: Manage your email preferences by record type and frequency
  • View activity on all record types: See up to a year of activity on prior authorizations, referrals, Smart Edits, reconsiderations and appeals
  • Set preferences and use filters: View your own work or monitor the work of colleagues
  • Flag your claims: Easily monitor the claims you need to follow
“Thank you for TrackIt. Without it, I would certainly miss important updates.”
– UnitedHealthcare Provider Portal user

An interactive introduction

Walk through TrackIt, step by step, and see how it helps you manage daily tasks

Learn from the experts

Get to know the features and benefits of TrackIt with a live training session

Get started with TrackIt

In the portal, find TrackIt in the Action Required bar, or in the top-right corner, and start exploring