Roles and access for the portal

Access Management in the UnitedHealthcare Provider Portal allows users to add, change or deactivate access, depending on a specific role. There are 3 distinct roles available: Primary Access Administrator, Administrator and Standard User.

Each practice or organization has only one designated Primary Access Administrator but can have multiple Administrators and Standard Users. For security and privacy reasons, every user in your organization must have a unique ID and password. Learn the difference between important roles within your organization and how it may impact your workflow:

Standard User

  • Standard Users can self-register for portal access and are approved by the Primary Access Administrator (PAA) or an Administrator
  • There’s no limit to the number of Standard Users in an organization
  • Everyone should have their own One Healthcare ID and password
  • The capabilities available on the portal are related to the Job Function and Portal Access selected during registration  

Administrator

  • An Administrator can control access for other Administrators and Standard Users
  • There is no limit to the number of Administrators an organization may have
  • Administrators can create new users and use Access Management to finalize registration requests and manage users   
  • They will approve user Job Functions and access to the appropriate organization tax ID numbers (TINs) 
  • Once approved, the assigned Administrator will manage users by adjusting their Job Function or Portal Access as needed

Primary Access Administrator

  • The Primary Access Administrator (formerly Password Owner) is the first person to register for UnitedHealthcare Provider Portal and can create and manage users in Access Management
  • They will attest to the responsibility and validate the organization for additional users to register  
  • Each organization can have only one Primary Access Administrator
  • They have all of the same responsibilities as an Administrator, but only Primary Access Administrators can manage Paperless Delivery Options and 3rd Party Access (formerly Multi-TIN Access)

 

Need help?

If you need technical help, please email or call UnitedHealthcare Web Support at 866-842-3278, option 1. Representatives are available Monday–Friday, 7 a.m.–9 p.m. CT.