To speed up payments to your practice, UnitedHealthcare is phasing out paper checks and moving to digital transactions, where not prohibited by law.
You’ll need to choose between two options for receiving payment from UnitedHealthcare – ACH/direct deposit or virtual card payments. Both of these are facilitated by Optum Pay on behalf of UnitedHealthcare.
If your practice/health care organization is already enrolled and receiving claim payments through ACH/direct deposit, there is no action you need to take.
If you receive a letter or email about electronic payments with a 12-digit reference number or you receive a virtual card payment, UnitedHealthcare will make exceptions and continue to pay by paper check for those who qualify.
Need help? Call 877-548-0460 to speak with a representative.
Have questions or want more information? The documents below are updated frequently, and will provide you with important information.
Important Information for Providers:
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