Access online explanation of benefits (EOBs/remittance advice), 835 files and information about direct deposit payments
Call for questions about Optum Pay
Electronic Data Interchange (EDI) Support
The best way to reach the EDI Support team is by completing our online EDI Transaction Support Form. Just tell us your EDI issue, question or concern and we’ll respond by phone or email.
For all EDI-related issues including electronic claims (837), payer level rejections, electronic payments and statements (835), issues with eligibility (270/271) or claim status (276/277), you can also call or email us at: