Technical Assistance

UnitedHealthcare Web Support

Call 866-842-3278, option 1 or email providertechsupport@uhc.com

• Registration or sign-in support
• UnitedHealthcare Provider Portal tools help (Note: these representatives are not able to provide assistance with the results of any tools e.g. claim denials).
  • Browser compatibility for accessing UnitedHealthcare online tools
• uhcprovider.com technical assistance
• Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.

Optum Pay Support

If you need help enrolling in Optum Pay or using any of its features, please call us at 877-620-6194.

• Learn about Optum Pay
• Sign up for Optum Pay by visiting the Optum Pay Enrollment Page
• Access online explanation of benefits (EOBs/remittance advice), 835 files and information about direct deposit payments
• Call for questions about Optum Pay

Electronic Data Interchange (EDI) Support

The best way to reach the EDI Support team is by completing our online EDI Transaction Support Form. Just tell us your EDI issue, question or concern and we’ll respond by phone or email.

For all EDI-related issues including electronic claims (837), payer level rejections, electronic payments and statements (835), issues with eligibility (270/271) or claim status (276/277), you can also call or email us at:

• UnitedHealthcare EDI Support: 800-842-1109 or supportedi@uhc.com
• UnitedHealthcare Community Plan EDI Support: 800-210-8315 or ac_edi_ops@uhc.com
• 278 EDI Operations: 278n@uhc.com or 888-804-0663

Refer to uhcprovider.com/edicontacts for a complete list of EDI contacts, which may vary based on the transaction or the payer.

Optum

For Optum support (enrollment, sales, technical support, finance, claim formatting, etc.), please call 1-866-678-8646 (1-866-OPTUM GO).

Provider Services

You can also call us at 877-842-3210.