Technical Assistance

UnitedHealthcare Connectivity Help Desk (Web Support)

866-842-3278, Option 1

• Optum ID registration or sign-in support
• Link tools help (Note: these representatives are not able to provide assistance with the results of Link tools i.e. claim denial)
• UHCprovider.com technical assistance
• Available Monday - Friday from 8 a.m. to 10 p.m. Eastern Time.

Electronic Payments and Statements (EPS) Support   

877-620-6194

• Learn about EPS
• Sign up for EPS
• Access online explanation of benefits (EOBs/remittance advice), 835 files and information about direct deposit payments
• Call for questions about EPS

Electronic Data Interchange (EDI) Support

The best way to reach the EDI Support team is by completing our online EDI Transaction Support Form. Just tell us your EDI issue, question or concern and we’ll respond by phone or email.

For all EDI-related issues including electronic claims (837), payer level rejections, electronic payments and statements (835), issues with eligibility (270/271) or claim status (276/277), you can also call or email us at:

• UnitedHealthcare EDI Support: 800-842-1109
• UnitedHealthcare Community Plan EDI Support: 800-210-8315 or ac_edi_ops@uhc.com

If you need help signing up for Electronic Payments & Statements (EPS) or want to request an enrollment form, visit the EPS Enrollment Page or please call 877-620-6194.

Optum

For Optum support (enrollment, sales, technical support, finance, claim formatting, etc.), please call 866-367-9778.

Provider Services

You can also call us at 877-842-3210.