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Training and Education

See below for a list of our current training materials for care providers.

Tune in to what's new with UHC on Air. (Decorative)

UHC On Air gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7and from any device

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Provider Training

All Care Providers Webinar Training and Registration Information (Last Modified 07.09.2018)

By attending our webinar, you’ll learn about:

  • Details on UnitedHealthcare Community Plan of California
  • Online tools and resources to verify eligibility, submit claims and more
  • Best practices for claims submission and timely filing
  • Prior authorization requirements and process
  • How to resolve issues by reaching out to the right contacts
  • How to access quick reference guides for answers to common questions

Initial Health Assessment Requirements (Last Modified 04.25.2018)

  • Access the IHA Training information and attestation form.

Introduction to UnitedHealthcare Community Plan of California / Medi-Cal - Posted 06.29.2017 (Updated 09.26.2018)

Timely Access Review Requirements – California UnitedHealthcare Community Plan

Care Provider Instructions

  1. Review the Timely Access to Care Standards and share them with your staff.
  2. Review the Timely Access to Care Review 2017 Results and share them with your staff
  3. Complete the attestation form and email it to uhccscaqualitydepartmentdl@ds.uhc.com by Oct. 1, 2018.

Timely Access to Care Standards

The California Department of Managed Health Care requires that appointment requests are completed within specific timeframes. Following these standards guarantees that patients have timely access to care.

Need Help?

If you have questions, please email the Quality Department at uhccscaqualitydepartmentdl@ds.uhc.com.

  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

UHC On Air is your source for live and on-demand video broadcasts created specifically for UnitedHealthcare providers. It gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device. Broadcasts are added each week.

UHC On Air Topics

  • Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
  • CEU/CME Programs: Earn educational credits 100% online.
  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorial videos will quickly get you up to speed with our online self-service tools.
  • Reform and Regulations: Get up-to-date regulatory data.
  • State-Specific Information: Each state has its own channel for state-specific information and resources.

How to Access UHC On Air

  1. Login to Link with your Optum ID and select the UHC On Air tile.
  2. Select the UHC News Now Channel to watch national UnitedHealthcare broadcasts.
  3. Select your State-Specific Channel  to see your local programming.