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Training and Education

Please see below for a list of our current training materials for care providers.

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AuthentiCare and Electronic Visit Verificaton (EVV)

AuthentiCare is Centennial Care’s electronic visit verification system, which provides automated scheduling, time/attendance tracking, and billing for home and community-based services. 

AuthentiCare provides real-time access to information about care recipients, workers, and care providers that enable automated, accurate payment for services provided. This system does the following:

  • Verifies the in-home visit of a home health care worker to provide service.
  • Utilizes a landline phone and/or smartphone to track time and location of the worker during service delivery. 
  • Provides information for electronic billing and claim submission.
  • Authorizes payment of claims.
  • Provides exception reports for services not fully confirmed, not delivered or not authorized.

There are 3 methods available for the worker to clock in and out:

  1. IVR - Using the member’s landline or the member’s mobile device, the worker can call into the AuthentiCare IVR system. 

  2. Mobile App - Using their own smart android phone, the worker can check in/out or can scan the member’s QR card. The worker must have downloaded the AuthentiCare mobile app onto their smart phone, first.  App for the iPhone will not be available until Q414.

  3. Web - The provider can log the worker’s time via First Data’s AuthentiCare website. The worker does not have access rights to this site. This is the least desirable method. 

At the time of logging in/out, each method will be electronically documented in the AuthentiCare system, and is available for viewing in real time, including the authorized services. This information will also be in a report, which will be submitted to the State every month.

Additional Resources

Electronic Visit Verification Frequently Asked Questions 

  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

UnitedHealthcare offers programs for eligible members who may be dealing with diabetes, COPD, Depression or Pediatric Asthma. These program focuses on helping your patients better self-manage their health following your advice.

UHC On Air is your source for live and on-demand video broadcasts created specifically for UnitedHealthcare providers. It gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device. Broadcasts are added each week.

UHC On Air Topics

  • Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
  • CEU/CME Programs: Earn educational credits 100% online.
  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorial videos will quickly get you up to speed with our online self-service tools.
  • Reform and Regulations: Get up-to-date regulatory data.
  • State-Specific Information: Each state has its own channel for state-specific information and resources.

How to Access UHC On Air

  1. Login to Link with your Optum ID and select the UHC On Air tile.
  2. Select the UHC News Now Channel to watch national UnitedHealthcare broadcasts.
  3. Select your State-Specific Channel  to see your local programming.