We have online tools and resources to help you manage your practice’s claim submission and payment.
As a care provider, you can file a complaint with UnitedHealthcare Community Plan regarding any aspect of the health plan by completing the Provider Complaint/Grievance Form.
The form can be delivered in two ways.
Complaints and Appeals
UnitedHealthcare Community Plan
Attn: Complaint and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
For assistance, call Customer Service at (888) 265-1078.
You have multiple options to file a request to have a claim payment reconsidered.
Direct deposit and VCP information is available to EPS-enrolled care providers in the Electronic Payments & Statements (EPS) tool on Link.
Using Electronic Data Interchange (EDI) for all eligible UnitedHealthcare transactions can help your organization improve efficiency, reduce costs and increase cash flow. We encourage you to use the following tools and resources to get started with electronic transactions.
A PRA is generated for every processed claim and includes relevant details about how the claim was processed.