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Hearing News

 

Latest news and updates

The UnitedHealthcare Hearing news section delivers provider, product and program updates and tips for using the provider portal to help you and your practice thrive.

A meaningful fit

Premium devices added to AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing provided by UnitedHealthcare Hearing.

Delivery receipt auto-email notifications

By submitting delivery receipts in the Provider Portal you may receive your professional fees quicker.

Patient online payment

Our members now have a convenient way to pay online through the guest portal at uhchearing.com.

Hearing news archive

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A meaningful fit
Premium devices added to AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing provided by UnitedHealthcare Hearing.

Delivery receipt auto-email notifications
By submitting delivery receipts in the Provider Portal you may receive your professional fees quicker.

October provider communication

Delivery receipt auto-email notifications
By submitting delivery receipts in the Provider Portal you may receive your professional fees quicker.

Patient online payment
Our members now have a convenient way to pay online through the guest portal at uhchearing.com.

September provider communication

A closer look at AARP Hearing Solutions provided by UnitedHealthcare Hearing
We launched AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing last fall. Here’s a reminder of the benefits of the program and how to place orders.

Referral requests through the UnitedHealthcare Hearing Provider Portal are now automated
Register patients through the UnitedHealthcare Hearing Provider Portal to take advantage of the new automation process and receive referrals for most insurance plans faster.

UnitedHealthcare Hearing Provider Portal login enhancement
Protecting provider and patient health information and staying HIPAA compliant continues to drive additional technology requirements to the portal.

Gemini/CAQH reminder
An accurate and complete CAQH ProView profile is required for credentialing and re-credentialing with UnitedHealthcare Hearing. Learn how to help reduce requests for your information and save time by keeping your CAQH ProView profile up to date.

HearAide humanitarian aid trip
This May, a UnitedHealthcare Hearing staff member traveled to Jordan, where they had the honor of visiting Zaatari and Azraq refugee camps, the largest established Syrian camps outside of Syria.

August provider communication

Opt-out waiver usage requirements
Learn about the requirements before you submit an opt-out waiver.

Get reimbursed for hearing tests
If a member does not proceed with hearing aids, you can submit a hearing test for payment in the UnitedHealthcare Hearing Provider Portal.

July provider communication

Member payment options
UnitedHealthcare Hearing is excited to announce that we now offer online payment options for members to pay for their hearing devices.

How follow-up visits work in the AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing program
Get information on follow-up visits and hearing tests for AARP Hearing Solutions.

Attestation reminder
To continue to receive referrals and secure a listing in our directory, make sure to review and attest to your personal and practice information every 90 days.

June provider communication

Celebrate Better Hearing and Speech Month
Promoting the benefits of working with a hearing care professional to understand their current hearing needs.

Explore the new digital payment experience for members
Learn more about what this means for you and how to explain the new process to members.

Review and attest your practice information
To continue to receive referrals and secure a listing in our directory, make sure to review and attest to your practice’s information every 90 days.

May provider communication

Explore technology tiers offered through AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing
The program features 4 technology tiers aimed at meeting patient needs.

Receive faster authorizations by making partial payments
Using our Provider Portal to calculate and collect a patient’s out-of-pocket payment can help you receive authorizations quicker.

How to submit a hearing test for payment
For occasions when members are not a candidate for hearing aids or decide not to proceed with a hearing aid purchase, you can submit a hearing test for payment. View the guide for hearing test submission and getting faster payments.

Ensuring quality care for all
Learn how our Provider Performance program works.

April provider communication

Your voice makes a difference
Our annual provider network survey will be hitting your inbox soon. Tools, such as our provider network survey, NPS and patient post-visit survey, provide insights that strengthen our collaboration and improve care for all members.

March provider communication

 

Treat hearing loss with confidence using Relate® products
Get certified and be ready to fit your patients with a high-quality hearing aid designed for nearly every lifestyle.

2023 Regulatory requirements: Provider directories
Up-to-date and accurate personal and practice information in published provider directories is mandated in 2023. Verify and attest that your data is correct today.

“Accepting New Patients” designation in the Provider Portal
Make sure your provider demographic information indicates if you are accepting new patients.

February provider communication

New Year’s Resolution: Get trained on 2023 Relate products
Deepen your knowledge about the upgraded 2023 Relate® product portfolio and 5.3 Aura:fit fitting software.

Building hearing care awareness and delivering patients to your clinic in 2023
AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing is a new hearing care program specifically designed for AARP members to offer greater access to affordable hearing care. We are driving this program with effort and investments to potentially increase referrals and traffic to your practice.

January provider communication

Are you ready to be an active Provider Portal user in 2023?
Each provider will be required to actively use the Provider Portal in 2023. See how easy it is to keep your demographic information up to date and make it easy for members to find your practice through the new Provider Directory.

Relate: Connecting your patients to their world
The 2023 lineup of hearing aids is designed for performance, comfort and affordability.

December provider communication

Regulatory requirements for provider directories
Learn more about the benefits of using our Provider Portal and the new regulatory requirements for verifying provider directory information in place for next year.

Get your member recommendations entered by Dec. 15
Make sure you are registered to use the portal and place all recommendations on time to receive authorizations.

Introducing the Medicare Advantage Plan Flex card benefit
You may service UnitedHealthcare® Medicare Advantage plan members with access to a Flex benefit beginning Jan. 1, 2023. Here’s what you need to know about the benefit.

November provider communication

What you need to know about over-the-counter hearing aids
Learn more about new over-the-counter (OTC) hearing aids and how we plan to incorporate these new products.

How to make partial payments in the Provider Portal
Accommodate your patients’ budget needs and receive faster authorizations by processing multiple cards for out-of-pocket payments, including flex cards for our Medicare Advantage plans.

October provider communication