UnitedHealthcare Hearing News

UnitedHealthcare Hearing

UnitedHealthcare Hearing News

UnitedHealthcare Hearing


Hearing News

The UnitedHealthcare Hearing news section delivers provider, product and program updates and tips for using the provider portal to help you and your practice thrive.

Latest news and updates

Regulatory requirements for provider directories

Learn more about the benefits of using our Provider Portal and the new regulatory requirements for verifying provider directory information in place for next year.

Get your member recommendations entered by Dec. 15

Make sure you are registered to use the portal and place all recommendations on time to receive authorizations.

Introducing the Medicare Advantage Plan Flex card benefit

You may service UnitedHealthcare® Medicare Advantage plan members with access to a Flex benefit beginning Jan. 1, 2023. Here’s what you need to know about the benefit.

Hearing news archive

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What you need to know about over-the-counter hearing aids
Learn more about new over-the-counter (OTC) hearing aids and how we plan to incorporate these new products.

How to make partial payments in the Provider Portal
Accommodate your patients’ budget needs and receive faster authorizations by processing multiple cards for out-of-pocket payments, including flex cards for our Medicare Advantage plans.

October provider communication

Let members find you — update your provider demographic information
Obtain more referrals the easy way. Learn how to keep your data current in our UnitedHealthcare Hearing Network Directory and make it easy for members to find you.

September provider communication

Get your Return for Credit transactions processed fast and easy
Learn how to upload or download your forms in the Provider Portal and confirm documents instantly.

August provider communication

Required in 2023: Using the Provider Portal
All providers will need to use the Provider Portal next year. This tool helps save time and enhance workflow. Get a jump start on using it by registering today.

Make sure you receive your professional fees on time
Follow these simple steps to submit the delivery receipt and ensure you get paid.

Connecting you with patients quicker
Learn about new methods to assist members in scheduling hearing aid consultations in your clinic.

July provider communication

Generate more accurate out-of-pocket quotes for your patients
Learn how the new re-verification tool in our Provider Portal helps you ensure patient insurance is eligible and up to date.

Checking patient benefits accurately and efficiently
Follow these simple steps to check benefits and determine if you are going to use UnitedHealthcare Hearing with a new patient.

June provider communication

Celebrate Better Hearing and Speech Month
May was Better Hearing and Speech Month and we helped raise awareness about the importance of hearing health.

Your insight makes a difference
The feedback you give in our provider survey helps us better support you and strengthen how we work together to treat members. Review some of the top things we learned from this year’s survey.

May provider communication

Be ready for a member’s first visit
Find out what information patients receive in their UnitedHealthcare Hearing and EPIC Hearing referral packets before they visit your practice.

April provider communication

Verify and update your provider demographic data
Keeping your information up to date can prevent referral questions and payment delays.

March provider communication

Complimentary Accessory Program now available with premium orders
Members under the Complete program receive a complimentary accessory with a monaural or binaural premium purchase on or after Feb. 1, 2022.

The power of the portal
Tired of signing into secure email? Learn how easy it is to obtain referral information using the provider portal.

February provider communication

Understanding our 2022 hearing programs
We have designed 2 types of programs — Preferred and Complete — in 2022 to better meet patient needs and experiences. 

January provider communication

A year to remember 
Check out how partnering with us has helped make a difference in the hearing care of so many in 2021.

Year-end dates to help your practice finish strong
Keep these dates in mind to help support your patients and practice as 2021 comes to a close.

December provider communication

Additional information required on portal referral requests
Help prevent unexpected out-of-pocket costs for your patients when purchasing hearing aids. Find out how adding previous transactions can make a difference.

Explore updates to programs and products in the 2022 Provider Reference Guide
See what’s changing in next year’s hearing programs, including new and upgraded products, process changes, and training courses to help you stay compliant.

November provider communication

Simplifying the process for working with manufacturers on loss and damage claims
Know who to contact, what’s covered and what to include when submitting claims for members needing a device replacement.

October provider communication

All re-credentialing documents are required to be submitted 8 weeks before your re-credentialing date
Missing this important deadline will result in patients being reassigned to other practices. Learn the steps to take and what documents you need to send to complete the process.

A summer program that delivers benefits for you and your patients
Relate Reserve Summer Camp ends Sept. 15. Join now to be eligible to receive an extra $100 per device on fittings.

Prevent order delays on some rechargeable BTEs from Sonova
Offer your patients alternatives to Sonova rechargeable BTEs during a temporary product shortage.

Update your license and liability documents online
Complete your annual licensing requirements for UnitedHealthcare Hearing the fast, easy way.

Welcome to our new online resource center 
Stay connected and get instant access to UnitedHealthcare Hearing information and resources at our unique provider resource center.

Convenient portal training. Greater business efficiencies.
Make your workday go more smoothly — and get paid faster — with our new provider portal. Get trained online any time.

Feel confident with secure messaging
Beginning in July, you must access all messages containing patients’ sensitive information using the provider portal or through secure email.

Helping clinics assist patients through the difficulties of hearing loss
Learn how our Provider Care team members work to support you to make life easier for patients with hearing loss.

Receive extra fitting fees for each authorized Relate fitting
Fit your patients with Relate2.0 hearing aids and get an extra fitting fee per device between now and Sept. 15.



Get trained on Relate for a perfect fit
Become an expert on fitting patients for Relate hearing aids and get an extra fitting fee per device.

Working together to support you

Have you heard about the key findings of our provider survey and what we are doing to make our partnership better?

Let’s stay connected

Have you heard that UnitedHealthcare has a new fax number?

Different ways to access private patient information

Hear to learn about the different ways to access secure patient information in UnitedHealthcare email.

Get certified and get noticed by patients
Complete our online program and become eligible to receive patient referrals for the Relate 2.0 hearing aids.

These differences matter to your practice

Have you heard about how UnitedHealthcare and UnitedHealthcare hearing are different?

Fit your patients with high-performing technology

Have you heard about how Relate 2.0 hearing aids are rechargeable and compatible with Bluetooth phones?

Collect out-of-pocket payments upfront

Hear to learn about the key steps in the Provider Portal to identify the amount owed and process the payment.

Great care can get you connected with patients
Positive post-visit patient feedback can effectively grow your practice and may get you more referrals.

Customized for optimal hearing

Have you heard that Relate Reserve 2.0 hearing aids come in custom sizes?

Payment process enhancements

Hear to learn about how to make your practice more efficient and receive payments faster.

Code your documents accurately
New requirements for diagnosis codes on prescriptions and letters of medical necessity.

Your feedback makes a different

Have you heard that tools, such as our provider network survey and patient post-visit survey, provide insights we use to strengthen our partnership?

Credentialing made easy

Have you heard how to enroll with Gemini Diversified Services (GDS) to help simplify credentialing process?

Designed to meet patient needs

Have you heard about how Relate 2.0 hearing aids deliver patients an effortless listening and provide your practice with flexibility?

Find patients faster on the Portal

Hear to learn about the fastest way to locate a patient on the Provider Portal.

2021 referral consultation forms from UnitedHealthcare Hearing
Introducing new referral forms for hearing tests and hearing aid purchases.

Improving for you and the members you serve

Have you heard about our dedicated regional Provider Care teams to serve you better?

Experience richer and clearer sounds with Relate 2.0 hearing aids

Have you heard that the newly designed Relate 2.0 hearing aids featuring state-of-the-art comfort and technology are available now for members?

Maximize your time at UHChearing.com

Hear to learn about how to work quicker and more efficiently in the Provider Portal.