UnitedHealthcare Hearing News

UnitedHealthcare Hearing

UnitedHealthcare Hearing News

UnitedHealthcare Hearing


Hearing News


Latest news and updates

The UnitedHealthcare Hearing news section delivers provider, product and program updates and tips for using the provider portal to help you and your practice thrive.

Celebrate Better Hearing and Speech Month

Promoting the benefits of working with a hearing care professional to understand their current hearing needs.

Explore the new digital payment experience for members

Learn more about what this means for you and how to explain the new process to members.

Review and attest your practice information

To continue to receive referrals and secure a listing in our directory, make sure to review and attest to your practice’s information every 90 days.

Hearing news archive

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Explore technology tiers offered through AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing
The program features 4 technology tiers aimed at meeting patient needs.

Receive faster authorizations by making partial payments
Using our Provider Portal to calculate and collect a patient’s out-of-pocket payment can help you receive authorizations quicker.

How to submit a hearing test for payment
For occasions when members are not a candidate for hearing aids or decide not to proceed with a hearing aid purchase, you can submit a hearing test for payment. View the guide for hearing test submission and getting faster payments.

Ensuring quality care for all
Learn how our Provider Performance program works.

April provider communication

Your voice makes a difference
Our annual provider network survey will be hitting your inbox soon. Tools, such as our provider network survey, NPS and patient post-visit survey, provide insights that strengthen our collaboration and improve care for all members.

March provider communication


Treat hearing loss with confidence using Relate® products
Get certified and be ready to fit your patients with a high-quality hearing aid designed for nearly every lifestyle.

2023 Regulatory requirements: Provider directories
Up-to-date and accurate personal and practice information in published provider directories is mandated in 2023. Verify and attest that your data is correct today.

“Accepting New Patients” designation in the Provider Portal
Make sure your provider demographic information indicates if you are accepting new patients.

February provider communication

New Year’s Resolution: Get trained on 2023 Relate products
Deepen your knowledge about the upgraded 2023 Relate® product portfolio and 5.3 Aura:fit fitting software.

Building hearing care awareness and delivering patients to your clinic in 2023
AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing is a new hearing care program specifically designed for AARP members to offer greater access to affordable hearing care. We are driving this program with effort and investments to potentially increase referrals and traffic to your practice.

January provider communication

Are you ready to be an active Provider Portal user in 2023?
Each provider will be required to actively use the Provider Portal in 2023. See how easy it is to keep your demographic information up to date and make it easy for members to find your practice through the new Provider Directory.

Relate: Connecting your patients to their world
The 2023 lineup of hearing aids is designed for performance, comfort and affordability.

December provider communication

Regulatory requirements for provider directories
Learn more about the benefits of using our Provider Portal and the new regulatory requirements for verifying provider directory information in place for next year.

Get your member recommendations entered by Dec. 15
Make sure you are registered to use the portal and place all recommendations on time to receive authorizations.

Introducing the Medicare Advantage Plan Flex card benefit
You may service UnitedHealthcare® Medicare Advantage plan members with access to a Flex benefit beginning Jan. 1, 2023. Here’s what you need to know about the benefit.

November provider communication

What you need to know about over-the-counter hearing aids
Learn more about new over-the-counter (OTC) hearing aids and how we plan to incorporate these new products.

How to make partial payments in the Provider Portal
Accommodate your patients’ budget needs and receive faster authorizations by processing multiple cards for out-of-pocket payments, including flex cards for our Medicare Advantage plans.

October provider communication

Let members find you — update your provider demographic information
Obtain more referrals the easy way. Learn how to keep your data current in our UnitedHealthcare Hearing Network Directory and make it easy for members to find you.

September provider communication

Get your Return for Credit transactions processed fast and easy
Learn how to upload or download your forms in the Provider Portal and confirm documents instantly.

August provider communication

Required in 2023: Using the Provider Portal
All providers will need to use the Provider Portal next year. This tool helps save time and enhance workflow. Get a jump start on using it by registering today.

Make sure you receive your professional fees on time
Follow these simple steps to submit the delivery receipt and ensure you get paid.

Connecting you with patients quicker
Learn about new methods to assist members in scheduling hearing aid consultations in your clinic.

July provider communication

Generate more accurate out-of-pocket quotes for your patients
Learn how the new re-verification tool in our Provider Portal helps you ensure patient insurance is eligible and up to date.

Checking patient benefits accurately and efficiently
Follow these simple steps to check benefits and determine if you are going to use UnitedHealthcare Hearing with a new patient.

June provider communication

Celebrate Better Hearing and Speech Month
May was Better Hearing and Speech Month and we helped raise awareness about the importance of hearing health.

Your insight makes a difference
The feedback you give in our provider survey helps us better support you and strengthen how we work together to treat members. Review some of the top things we learned from this year’s survey.

May provider communication

Be ready for a member’s first visit
Find out what information patients receive in their UnitedHealthcare Hearing and EPIC Hearing referral packets before they visit your practice.

April provider communication

Verify and update your provider demographic data
Keeping your information up to date can prevent referral questions and payment delays.

March provider communication

Complimentary Accessory Program now available with premium orders
Members under the Complete program receive a complimentary accessory with a monaural or binaural premium purchase on or after Feb. 1, 2022.

The power of the portal
Tired of signing into secure email? Learn how easy it is to obtain referral information using the provider portal.

February provider communication

Understanding our 2022 hearing programs
We have designed 2 types of programs — Preferred and Complete — in 2022 to better meet patient needs and experiences. 

January provider communication