Electronic payment registration through PaySpan
Want payment faster? Sign up for direct deposit/ACH payments with UnitedHealthcare Hearing through PaySpan. This service conveniently reduces costs, speeds up secondary billings, improves cash flow, and reduces paper usage.
Hearing
Hearing provider tools
We are with you every step of the way providing important information, resources and the educational materials you need to focus more time doing what you do best – caring for patients.
UnitedHealthcare Hearing Provider Portal
Get the information and tools you need to manage patient information and make your practice more efficient.
- Receive, submit and review referrals
- Register new patients
- Confirm patient coverage
- Provide hearing aid recommendations
- Submit orders and collect payments from patients
- Office manager/PCC log ins to help facilitate transactions and scheduling
Relate® hearing aids
Combining sophisticated technology and easy-to-use features that allow you to treat hearing loss with confidence. Relate hearing aids are designed to nearly every lifestyle and created with your patients’ needs in mind.
- Reliability – Built to be simple, dependable and able to treat a variety of hearing losses
- Choice – Offer diverse models in multiple styles and technology levels
- Technology – Deliver powerful, innovative features that enhance the listening experience
Provider reference guide
The 2023 UnitedHealthcare Hearing provider reference guide is available. Learn about important plans and process changes to help your patients and practice.
This guide focuses on delivering support and information on processes, products and the member journey to support your hearing care.
Hearing provider resources
Forms and information to navigate the credentialing process
- Joining the UnitedHealthcare Hearing Network
Learn how simple and easy it is to join our network and complete the credentialing and recredentialing processes
- New practice form
- Practice closure form
- Provider credentialing
Understanding the credentialing and re-credentialing processes
- Tax ID change request form
Tax ID forms require a minimum of 30 days advanced notice
- Sonova account application
- Relate3.1 BTE and Earmold order form
- Relate3.1 RIC and Custom Ear Piece order form
- Relate3.1 Custom order form
- Relate Loss and Damage Claim form
- UnitedHealthcare Hearing Prescription form
Complete this form if a referred patient has a health plan that requires a prescription/written recommendation
- EPIC Hearing Prescription form
Complete this form if a referred patient has a health plan that requires a prescription/written recommendation
- Virtual Services Consent form
Member opt-out waivers
Follow the proper opt-out procedure to ensure opt-out waivers are used within acceptable parameters.
Select the correct opt-out waiver based on a member’s plan type and submit.
- Authorization process
Discover how the UnitedHealthcare Hearing authorization process works
- Demographic changes/updates
It is important to notify UnitedHealthcare Hearing about changes within your office and practice
- Get to know our 2023 hearing programs
Learn about the different programs and how they set you up for success in 2023
- Get to know UnitedHealthcare Hearing
Learn more about who we are and how we work together to meet the hearing health needs of patients
- How UnitedHealthcare Hearing is different from UnitedHealthcare
Better understanding these 2 entities can make caring for patients and running your practice easier
- In-person care process and member journey
Explore the services and process for in-person care
- Provider Portal fact sheet
Overview of key information and benefits of using the web portal
- UnitedHealthcare Hearing virtual care program
A closer look at the virtual care options available and provider information to support your patient care
- Virtual services and hearing aid fittings
Review guidelines for providing virtual services and hearing aid fittings
- Acceptable Member Opt-Out Waiver usage
Learn about the acceptable parameters for submitting a member opt-out waiver
- Electronic Payment Registration Process through PaySpan
Learn how to register for direct deposit of professional fees from UnitedHealthcare Hearing to reduce costs, speed secondary billings, improve cash flow and reduce paper usage.
- Hearing tests and unauthorized billing
A closer look at hearing test requirements and billing parameters with UnitedHealthcare Hearing
- Loss & Damage process
Follow this process to help patients manage Loss & Damage claims
- Trial period, returns and exchanges
Learn about trial periods and how to process a hearing aid return or exchange
- Warranty and repair
Understanding hearing aid warranties and repair details
- When ordered hearing aids are never fit
What to do if you are unable to schedule a member’s fitting appointment for hearing aid devices that have been ordered
- 2023 Relate® hearing aids product and software introduction
Get trained on Relate3.1 hearing aids and new fitting software - Provider Portal training
Explore this self-paced training course to learn how to navigate the provider portal effectively
- UnitedHealthcare Hearing – Fraud, Waste and Abuse (FWA) and general compliance training module
Explore this educational course designed to inform providers about our FWA and compliance programs