Our protocols give a concise overview of the steps, guidelines or tools to help you follow the criteria used for clinical determination of coverage. These UnitedHealthcare protocols do not address standard services as discussed in Administrative Guides, nor do they duplicate state- or federal-mandated benefits.

Administrative Guides and Manuals

Comprehensive guides that contain a variety of resources for administrative support including some protocol information.

View available administrative guides

Pharmacy Resources

Looking for pharmacy or drug step therapy documents? Our Drug Lists and Pharmacy Resources area has great information.

View pharmacy resources