CAHPS/HOS and patient experience

Your interactions with your patients play a key role in their experience and overall health. And your guidance helps them navigate the complex world of health care so they can get timely treatment.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and Health Outcomes Survey (HOS) help provide feedback on your patients’ experience. Using the information from these health care surveys, we can work together to help improve the overall experience for your patients.

2024 self-paced patient experience course

We've put together everything you need to know about providing excellent patient experiences in this 10 minute self-paced interactive course. Take it on your own time to learn about the patient experience survey and scorecard, best practices, CAHPS/ HOS surveys and how you can become a United Hero.

Launch the course 2024 self-paced patient experience course

2024 Patient Experience Guidebook

Explore our new Guidebook for all the information you need to serve UnitedHealthcare® Medicare Advantage members, including the latest updates about the patient experience survey and target scores. You can also access an improved patient experience planning checklist and changes to CAHPS/HOS.

Open the Guidebook 2024 Patient Experience Guidebook

Earn CME credits while improving patient experience

We’ve partnered with Press Ganey to offer interactive video-based training modules and downloadable guides to help you deliver excellent patient experiences. The trainings take less than 15 minutes to complete and cover a variety of topics, such as improving care coordination, access to care and patient-centered communication. You’ll receive a continuing medical education credit of 0.25 for each module you complete. Press Ganey is an industry leader in patient experience research.

Check out the courses Earn CME credits while improving patient experience

We’re here to help

If you have questions about CAHPS/HOS or want support with patient experience, please contact your provider advocate.