CAHPS/HOS and patient experience

Your interactions with your patients play a key role in their experience and overall health. And your guidance helps them navigate the complex world of health care so they can get timely treatment.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and Health Outcomes Survey (HOS) help provide feedback on your patients’ experience. Using the information from these health care surveys, we can work together to help improve the overall experience for your patients.

Become a 2022 United Hero

Order a free Hero Kit to learn how to become a 2022 United Hero and be recognized for delivering excellent patient experiences.

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Earn CME credits while improving patient experience

We’ve partnered with Press Ganey to offer interactive video-based training modules and downloadable guides to help you deliver excellent patient experiences. The trainings take less than 15 minutes to complete and cover a variety of topics, such as improving care coordination, access to care and patient-centered communication. You’ll receive a continuing medical education credit of 0.25 for each module you complete. Press Ganey is an industry leader in patient experience research.

Check out the courses

We’re here to help

If you have questions about CAHPS/HOS or want support with patient experience, please contact your provider advocate.