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Join our network - Hospitals and facilities

Join the UnitedHealthcare network of health care facilities and hospitals. This page will walk you through the process of credentialing and provide resources.

Thank you for your interest in joining the UnitedHealthcare network. We’re here to help make the process as easy possible. Our improved onboarding tool, Onboard Pro, located in the UnitedHealthcare Provider Portal, is the first step to request participation in our network.

 

What to have ready

  • One Healthcare ID
  • Proof of malpractice and general liability insurance
  • W-9
  • Email address
  • Physical facility address, including suite number, if applicable
  • ZIP code + 4

Use Onboard Pro to start the credentialing and recredentialing process

1

Create a One Healthcare ID

If you don’t already have a One Healthcare ID, you’ll need one to sign in to the UnitedHealthcare Provider Portal for Onboard Pro access.
Create ID
2

Access the interactive guide

The Onboard Pro steps vary, and the guide shows which process is right for you.
Access guide
3

Continue the process

Using your One Healthcare ID, sign in to Onboard Pro to begin the progress of becoming a UnitedHealthcare contracted hospital or facility.
Sign in

Joining our network: How the process works from start to finish

The process for joining our network of hospitals and facilities is now even easier. Our digital tool, Onboard Pro, will guide you through the process from submitting the initial request to managing your onboarding experience with us.

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Frequently asked questions

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To check the status of your application to join the UnitedHealthcare network of hospitals and facilities, sign in with your One Healthcare ID to access self-service tools or connect to a chat advocate for support 7 a.m.–7 p.m. CT. ​ Please have the hospital or facility tax ID number (TIN) available.

No. All individual health care professionals associated with any participating UnitedHealthcare network of hospitals and facilities must go through the credentialing and contracting process. A facility contract does not include the health care professionals working there.

Yes. Your contract with us can be renegotiated or terminated. Contact your network manager to begin the process or get more information.

Yes. Since Onboard Pro currently only handles single-state requests, you’ll need to submit individual applications for each state. 

Recredentialing

UnitedHealthcare automatically starts the process when you approach the 3-year credentialing cycle. If you maintain a complete and current data attestation every 120 days, there's nothing more you need to do.

Additional state and federal credentialing requirements

UnitedHealthcare Credentialing Plan 2023–2025