The best way to reach the EDI Support team is by completing our online EDI Transaction Support Form. Just tell us your EDI issue, question or concern and we’ll respond by phone or email.
For all EDI-related issues including electronic claims (837), payer level rejections, electronic payments and statements (835), issues with eligibility (270/271) or claim status (276/277), you can also call or email us at:
- UnitedHealthcare EDI Support: 800-842-1109 or SupportEDI@uhc.com
- UnitedHealthcare Community Plan EDI Support: 800-210-8315 or email@example.com
If you need help signing up for Electronic Payments & Statements (EPS) or want to request an enrollment form, visit the EPS Enrollment Page or please call 866-842-3278, option 5
For Optum support (enrollment, sales, technical support, finance, claim formatting, etc.), please call 866-367-9778.
You can also call us at 877-842-3210. Please see our Voice Portal Quick Reference Guide for navigation instructions.