Save time, get better documentation and reduce paper by using our online tools.
As we continue to upgrade our digital services, we have introduced a better system to help you do business with us. The UnitedHealthcare Provider Portal allows you to quickly get the answers you need so you can save valuable time and get better documentation and visibility. To access the portal, you will need to create or sign in using a One Healthcare ID.
With the portal, you can:
Check eligibility and beneﬁts information
Submit prior authorization requests
Access items in Document Library
Access claims information like status updates, reconsiderations and appeals
For information on getting started, including how to register or manage user IDs or passwords, and to learn about all of our tools, open a section below.
Our Digital Solutions Comparison Guide allows you to compare our three digital solutions; the UnitedHealthcare Provider Portal, Application Programming Interface (API) and Electronic Data Interchange (EDI). It also allows you to see which solution works best for your practice so you can work with us more efficiently.
Notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone.
Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.
Direct Connect is a free online tool that helps you review and resolve overpaid claims quickly and easily. Using Direct Connect, you can track and manage overpayment requests, dispute an overpayment finding and submit refunds – reducing the letters and calls you receive from UnitedHealthcare, or the need to work with third-party vendors.
Direct Connect is available on the UnitedHealthcare Provider Portal. To get started, simply email firstname.lastname@example.org. Please include the requestor’s name as well as the organization’s TIN(s), physical address and mailing address.
The accuracy of care provider practice demographic data can play an important part in the success of a medical practice. It can help connect you with members searching for a care provider, and it supports claims processing and compliance with regulatory requirements.
If you need technical help to access the UnitedHealthcare Provider Portal, please email ProviderTechSupport@uhc.com or call our UnitedHealthcare Web Support at 866-842-3278, option 1. Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.