Online Self-Service Tools
Save time, get better documentation and reduce paper by using our online self-service tools.
Use our Online Tools Today
Are You a New User? Register for Access
Learn About Our Online Tools
Training, Education & User Guides
Get Started
To see how you can use Electronic Data Interchange (EDI) and UnitedHealthcare’s online tools to help you quickly get the information you need for most of UnitedHealthcare benefit plan members, check out the Self-Service Comparison Guide.
For information on getting started, including how to register or manage user IDs or passwords, and to learn about all of our tools, click on any plus sign (+) below.
- To sign in, click on the Sign In button in the top right corner of the page.
- New to our online tools?
Eligibility, ID Cards, Benefits and Referrals
With Care Conductor, You Can:
- View a member’s plan of care and health assessment
- Enter plan notes and view notes history for some plans
With CommunityCare, You Can:
- View a member’s plan of care and health assessment for most Medicaid and Medicare SNP populations
- Enter plan notes and view notes history for some plans
- Obtain HEDIS information for your member population
- Access information about member’s admitted to or discharged from an inpatient facility
- Access information about member’s seen in an Emergency Department
- View and export the full member roster
Prior Authorization and Notification
Notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone.
Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.
Claims and Payments
Go Paperless
The accuracy of care provider practice demographic data can play an important part in the success of a medical practice. It can help connect you with members searching for a care provider, and it supports claims processing and compliance with regulatory requirements.
Need Help?
If you need technical help to access Link, please email ProviderTechSupport@uhc.com or call our Help Desk at 866-842-3278, option 1. Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.