May 01, 2024

2023 Quality Improvement survey results

Annually, we conduct surveys as part of our Quality Improvement (QI) program to better understand the experiences of our members and the health care professionals who serve them. Here are the 2023 survey results.

Health care professional experiences

Physicians and practice managers had the highest levels of satisfaction in the following categories:

  • Clarity of information
  • Ease of matching Rx to formulary and treatment plan
  • Ease of clinical review for prior authorization

We’re currently working to improve satisfaction related to:

  • Simplifying the consumer engagement experience
  • Prior authorization of radiology services

Member experiences

We measure the experiences of UnitedHealthcare commercial plan members using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. The 2023 survey showed improvements in:

  • Getting care quickly
  • Rating of personal doctor

Clinical performance and service measures

Commercial plans

This information comes from Healthcare Effectiveness Data and Information Set (HEDIS®) and the National Committee for Quality Assurance (NCQA) Quality Compass® program.

Measure UnitedHealthcare national mean Trend (point change) Quality Compass percentile
  2021 2022 2023    
Vaccinations for adults ages 18–64 67th 50.28 49.62 0.66 10th
Use of opioids from multiple providers* 1.0 0.90 0.85 -0.05 33rd
Acute hospital utilization – total* 0.93 0.91 0.54 -0.36 67th

UnitedHealthcare Medicare Advantage plans

This information comes from the CAHPS survey and Centers for Medicare & Medicaid Services (CMS) Star Ratings. The percentages represent the Star Ratings received by UnitedHealthcare Medicare Advantage plans.

2023 percentage of Medicare Advantage plans by Star Rating
5 Star Rating 4.5-Star Rating 4-Star Rating 3.5-Star Rating 3-Star Rating
10.3% 17.2% 25.9% 36.2% 10.3%


For more information, please see the following pages:


Please contact your provider advocate.

*Indicates inverse measure where lower score represents better performance.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).


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