Joining our network just got easier – see what’s new

Applies to UnitedHealthcare Community Plan Home- and Community-Based Services

We’ve updated the onboarding process for Home- and Community-Based Services (HCBS) health care providers supporting UnitedHealthcare Community Plan (Medicaid) and long-term services and supports (LTSS) programs to reduce misrouting and delays.

What’s changed

• The request form now aligns to specific HCBS service types
• Requests are routed automatically to the right team
• Instructions are clearer so you don’t have to resubmit

Services include but are not limited to the following:

• Personal care and in-home support services: Includes personal care, attendant care, homemaker, habilitation, respite and private duty nursing
• Case management: Includes supports coordination
• Residential HCBS settings: Includes assisted living, adult foster care and developmentally disabled group homes
• Adult day and community-based services: Includes adult day care, adult day health and medical day services
• Self-direction and core HCBS supports: Includes fiscal intermediary/financial management services, home delivered meals, personal emergency response systems, assistive technology, home and environmental modifications, and transition services

How to request participation

1. Go to the Join our network – Ancillary providers and centers page
2. Select Home- and Community-Based Services (HCBS)
3. Submit the online request and save your confirmation

These steps help ensure your request reaches the correct onboarding team.

What happens after submission

• We’ll review your application and make a decision within 15 business days
• If approved, a representative will contact you regarding next steps
• If declined, you will receive an email or letter advising of the determination

Questions? We’re here to help.

If you don’t receive confirmation or need help after submitting, connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.