2025 Quality Improvement survey results
We conduct annual surveys as part of our Quality Improvement (QI) program to better understand the experiences of our members and the health care professionals who serve them. The following information outlines the 2025 survey results.
Health care professional experiences
Physicians and practice managers had the highest levels of satisfaction in the following:
- Accuracy of information found on provider portal
- Time it takes to resolve claim issues
- Promptness of communications regarding claim denials
We’re currently working to improve satisfaction related to:
- Enhancing the digital experience by simplifying digital interactions
- Streamlining processes and clearly explaining the rationale behind prior authorization decisions and claim denials
Member experiences
We measure the experiences of UnitedHealthcare commercial plan members using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. The 2025 survey showed improvements in:
- Rating of Personal Doctor
- Getting Needed Care
Clinical performance and service measures
UnitedHealthcare commercial plans
This information comes from HEDIS® and the National Committee for Quality Assurance (NCQA) Quality Compass® program.
| Measure | UnitedHealthcare national mean | Trend (point change) | Quality compass percentile | ||
|---|---|---|---|---|---|
| 2023 | 2024 | 2025 | |||
| Immunizations for Adolescents – Combination 2 | 27.21 | 29.39 | 29.91 | 0.52 | 33rd |
| Use of opioids from multiple providers* | 0.85 | 1.08 | 0.95 | –0.13 | 33rd |
| Acute hospital utilization – total acute* | 0.54 | 0.57 | 0.91 | –0.3476 | N/A |
UnitedHealthcare Medicare Advantage Plans
This information comes from the CAHPS survey and Centers for Medicare & Medicaid Services (CMS) Star Ratings. The percentages represent the Star Ratings received by UnitedHealthcare Medicare Advantage Plans.
| 2025 percentage of Medicare Advantage Plans by Star Rating | ||||
|---|---|---|---|---|
| 5-Star Rating | 4.5-Star Rating | 4-Star Rating | 3.5-Star Rating | 3-Star Rating |
| 3.8% | 13.2% | 26.4% | 37.7% | 15.1% |
Resources
For more information, please see the following pages:
- Part C and D Performance Data
- NCQA’s Health Plan Ratings 2026 - NCQA
- NCQA’s Health Plan Ratings 2025 - NCQA
Questions? We’re here to help.
If you have questions, contact your provider advocate.
*Indicates inverse measure where lower score represents better performance.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
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