UnitedHealthcare Provider Portal enhancements
We can’t make your task list any shorter, but our portal resources page and the following UnitedHealthcare Provider Portal enhancements are designed with your workload in mind.
Check out the most recent changes below.
| Changes coming to UnitedHealthcare Provider Portal access | Effective date | ||
|---|---|---|---|
| Action needed by UnitedHealthcare Provider Portal users: Update your authentication methods before March 1, 2025, to help ensure uninterrupted access. | Immediately | ||
| General | Effective date | ||
| See and track required cultural competency courses: New Action Required tab in TrackIt helps users see required cultural competency courses, if available. Once training is completed, this tab will go away. Users can also access and track completion of required courses under the Tailored Training section of Profile & Settings. | July 1, 2024 | ||
| Admit/discharge notifications: TrackIt notifies primary care providers (PCPs) when a patient, who has a UnitedHealthcare Community Plan (Medicaid) or Medicare Advantage plan, is admitted/discharged and/or has an emergency room visit. PCPs will be asked to acknowledge the notification(s). |
April 15, 2024 | ||
| Administrative user help: Training tips added under Manage Users show the self-service tools available to manage users and portal access. | March 1, 2024 | ||
| Primary Access Administrators and Administrators assigned to more than 1 organization/tax ID number (TIN): Deactivate, activate or remove a single user from all organizations in one set of actions. | Feb. 1, 2024 | ||
| Improve cultural competency: Access recommended cultural competency courses under the Tailored Training section of Profile & Settings. | Jan. 25, 2024 | ||
| See commercial pending claim details, associated letters and action required items in TrackIt: You can then attach additional information and create Provider Information Queue (PIQ) tickets. Weekly email reminders can be updated if desired. (Not available for all claims platforms.) | Dec. 15, 2023 | ||
| Chat about data verification/attestation: You can now use chat for demographic and data verification questions in the My Practice Profile section of the portal. | Oct. 18, 2023 | ||
| Documents and reporting | Effective date | ||
| Update Review Decision letters notifications: Users can adjust their Document Delivery Settings to be notified when Review Decision letters are available in Document Library for the corresponding line of business Claim Letters folder. | Aug. 9, 2024 | ||
| Updated Document Library category names: UnitedHealthcare Medicare Advantage and commercial letter category names have been updated to be more consistent and help make documents easier to find. | July 26, 2024 (Medicare) Aug. 24, 2024 (commercial) |
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| Prior Authorization and Notification tool is integrated with Document Library: Users can access and view a prior authorization case through a direct link to the Prior Authorization tool. | July 26, 2024 | ||
| UnitedHealthcare Reports renamed and updated: UnitedHealthcare Reports is now Report Center. It was also redesigned to enhance search and filter capabilities including the ability to search PCP Panel Reports by TIN. | March 16, 2024 | ||
| Claims and payments | Effective date | ||
| Updated reconsideration/appeal workflow: This update lets users know whether a reconsideration or appeal is an available action and helps direct them to the next best step in the claim process. Users can take action at the line level versus the entire claim. Additionally, those who are prompted to complete a Waiver of Liability form will have the ability to eSign the form. | June 5, 2024 | ||
| Include supporting documentation with your professional/institutional claim submissions: Users can submit attachments for physician and facility claims in the UnitedHealthcare Provider Portal. | May 13, 2024 | ||
| Document Library is now connected to the Claims tool: Users can now directly access associated letters within the Claims tool. | April 11, 2024 | ||
| Like facility claims, users can submit duplicate lines for professional claims rather than entering them individually. | Jan. 31, 2024 | ||
| Facilities can now submit claims through the UnitedHealthcare Provider Portal. | Jan. 29, 2024* | ||
| View zero-dollar PRAs and 835 files in Document Library under Payment Documents. | Dec. 15, 2023 | ||
| Prior authorizations | Effective date | ||
| Document Library is integrated into the Prior Authorization and Notification tool: Users can view, print or download all clinical documents/letters associated with a prior authorization case directly from the tool. |
July 26, 2024 | ||
| Updated Prior Authorization and Notification tool: Complete work faster and easier with the Start a New Task menu and enhanced navigation. | Jan. 27, 2024 | ||
| Practice management | Effective date | ||
| Onboard Pro network request update: Users can submit requests to join our network for multiple states at the same time through Onboard Pro. | July 25, 2024 | ||
| Get real-time status credentialing and contracting updates: View real-time status updates on your application to join the UnitedHealthcare network of hospitals and facilities in Onboard Pro. Once signed in, you can see the dashboard, which shows projected completion dates. | April 26, 2024 | ||
| My Practice Profile place of service field added: Users can more accurately specify how the provider uses each address, including if they’re accepting patients at various practice locations. | Jan. 23, 2024 | ||
| Hospitals and facilities will now use Onboard Pro to submit UnitedHealthcare network participation requests. | Dec. 15, 2023 | ||
| Improvements to managing 3rd party access: Primary Access Administrators can proactively grant 3rd party access without a request. They can also assign several tax ID numbers (TINs) at a time on the Manage 3rd Party Access page. | Dec. 13, 2023 | ||
| My Practice Profile: Completed and in progress status updates now shown under one demographic submission. | Nov. 3, 2023 |
*Reflects external communication date. This capability was available prior to communication.
UnitedHealthcare Provider Portal sign in and support
Use the blue Sign in dropdown at the top right to log in to the portal to review these enhancements.
Register for portal access here or view step-by-step instructions in our training guide.
For help using the portal, connect with us 24/7 in the UnitedHealthcare Provider Portal.
For help accessing the portal, contact UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.