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October 15, 2021 at 12:00 AM CT

Upcoming security updates.

Due to scheduled portal enhancements, new user registration and access changes will be temporarily suspended from Oct. 19, 2021 9 p.m. Central Time – Oct. 25, 2021 5 a.m. Central Time. All other portal features will remain available during this time. Learn how registration and managing access is getting even easier.

Care Provider Administrative Guides and Manuals

The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources.

Administrative Guide for Commercial, Medicare Advantage and DSNP

Community Plan Care Provider Manuals for Medicaid Plans by State

If you need an older version of an Administrative Guide or Care Provider Manual, please contact your Provider Advocate. To find the contact information for your Provider Advocate, go to Find a Network Contact, and then select your state.

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