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Training and Education | UnitedHealthcare Community Plan of Indiana

Last update: June 28, 2023

See below for a list of our current training materials for care providers.

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  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

CommunityCare Provider Portal User Guide

After completing this course you'll be able to:

  • List the benefits of using CommunityCare Provider Portal 
  • Access and use the CommunityCare Portal 
    • Provider Portal 
    • Population Dashboard
    • Care Plan 
    • Activities
    • Quality Measure Performance Dashboard
    • My Members Roster 
    • Upload and View Documents 
    • Obtain/Request a Release of Information 
    • Inpatient Admissions and Discharges 
    • Emergency Department Discharges 
  • Locate helpful tips, resources, and contact information  

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Individual Health Record™ (IHR) uses data from several different sources to create a picture of a patient’s health data. It provides a single, unified picture of an individual’s health information accumulated from a variety of sources. UHC member health care information is continually being added to IHR, so all historical information may not be immediately available.

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
  • State-Specific Information: Each state has its own page for state-specific information and resources.

Resources