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Surest health plans (formerly Bind)

Bind, a UnitedHealthcare company, is changing its name to Surest™. This change began to take effect on Sept. 1, 2022

  • Beginning Jan. 1, 2023, you can use the UnitedHealthcare Provider Portal to complete certain Surest plan administrative tasks, including checking member eligibility, coverage and claims
    • Coverage information for Surest Flex plans will be available in the portal as of Jan. 1, and variable pricing information will be available in the portal at a later date
    • Prior authorization and notification will be available in the portal at a later date
    • Prior to Jan. 1, call UHSS Provider Services at 844–368–6661
  • You can begin using the name Surest now and update your systems
  • The payer ID for Surest won’t change
  • Group and member IDs won’t change
  • You don’t need separate credentialing if you’re a UnitedHealthcare-participating health care professional
  • Bind ID cards will transition to Surest ID cards
  • Fully insured members will continue to receive Bind ID cards until Jan. 1, 2023
  • Self-funded members will receive Surest ID cards as follows:
    • New groups whose coverage takes effect on or after Sept. 1, 2022, will receive Surest ID cards
    • Existing groups renewing between Sept. 1–Dec. 31, 2022, will receive Surest ID cards prior to renewal
    • Existing groups renewing between Jan. 1–Aug. 31, 2023, will receive Surest ID cards on or around Jan. 1, 2023

Surest, a UnitedHealthcare company, administers a health plan without a deductible or coinsurance. Members have access to the nationwide UnitedHealthcare and Optum® Behavioral Health networks and can check costs and care options in advance.

Some members have the Surest Flex plan, which includes the feature of flexible coverage. For a small number of plannable tests, procedures or treatments, the member must activate coverage at least 3 business days in advance of the service.

To help you work with Surest plan members and claims, please visit surest.com/providers.

Member ID card examples

While Surest plans leverage the UnitedHealthcare network, these members must present their Surest member ID card.

Sample of front side of a Surest policy member ID card

Sample member ID card for illustration only; actual information varies depending on payer, plan and other requirements.

Surest payer ID and address

  • For digital claims, use 25463
  • For paper claims, mail to Surest at P.O. Box 211758, Eagan, MN 55121

Please include the subscriber ID and rendering address on the claim to help us confirm the copay/member price. Note that if you submit a Surest plan claim to UnitedHealthcare, it’ll be denied.

Check eligibility and coverage

Beginning Jan. 1, 2023, you can use the UnitedHealthcare Provider Portal to check member eligibility and coverage.

  • Coverage information for Surest Flex plans will be available in the portal as of Jan. 1, and variable pricing information will be available in the portal at a later date
  • Prior to Jan. 1, please call UHSS Provider Services at 844–368–6661

You’ll need to provide the subscriber ID if you’re requesting information about a dependent.

Frequently asked questions

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To help ensure pricing reflects the best and most recent data, member copays/prices are updated annually. Accordingly, you always need to check the current member copay/price before collecting payment for a service. Although a service's member copay/price may change, your contracted rate for the service doesn’t.

Note:  Member copays/prices for a service can vary by facility and/or health care professional.

For members with Surest Flex plans, a small set of plannable procedures and treatments require the member to activate coverage at least 3 business days in advance or they won’t have coverage for the treatment. You should confirm the member’s eligibility and benefits and that the member has activated coverage for a service in advance for certain treatments or procedures.

The prior authorization/notification requirements in the UnitedHealthcare Administrative Guide apply to Surest Flex plans. These are services for which the member must activate coverage for certain plannable procedures or treatments at least 3 business days in advance.

Beginning Jan. 1, 2023, you can use the UnitedHealthcare Provider Portal to check a claim’s status. 

Prior to Jan. 1, please call UHSS Provider Services at 844–368–6661.

Please send claim reconsiderations to:

Mail: UHSS, Attn: Claims, P.O. Box 30783, Salt Lake City, UT 84130
Fax: 866-427-7703

If applicable, please send the claim to the attention of the representative with whom you spoke.

Note that clinical appeals are only for services that received a medical necessity review and weren’t determined to be medically necessary.

Please send clinical appeals to:

Mail: UHC Appeals — UHSS, P.O. Box 400046, San Antonio, TX 78229
Phone: 800-808-4424, ext. 15227
Fax: 888-615-6584

Remember to provide all supporting materials in your appeal, including member-specific treatment plans and clinical records.

Resources

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