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Surest health plans (formerly Bind)

Bind, a UnitedHealthcare company, is changing its name to Surest™. This change will begin to take effect on Sept. 1, 2022.

  • You can begin using the name Surest now and update your systems
  •  The payer ID for Surest won’t change
  •  Group and member IDs won’t change
  •  You don’t need separate credentialing if you’re a UnitedHealthcare-participating health care professional
  •  Bind ID cards will transition to Surest ID cards
  • Fully-insured members will continue to receive Bind ID cards until Jan. 1, 2023
  • Self-funded members will receive Surest ID cards as follows:
    • New groups whose coverage takes effect on or after Sept. 1, 2022, will receive Surest ID cards
    • Existing groups renewing between Sept. 1—Dec. 31, 2022, will receive Surest ID cards prior to renewal
    • Existing groups renewing between Jan. 1—Aug. 31, 2023, will receive Surest ID cards on or around Jan. 1, 2023

Surest, a UnitedHealthcare company, administers a health plan without a deductible or coinsurance. Members have access to the nationwide UnitedHealthcare and Optum Behavioral Health networks and can check costs and care options in advance.

Some members have the Surest Flex plan, which includes the feature of flexible coverage. For a small number of plannable tests, procedures or treatments, the member must activate coverage at least 3 business days in advance of the service.

To help you work with Surest plan members and claims, please visit surest.com/providers.

Member ID card examples

While Surest plans leverage the UnitedHealthcare network, these members must present their Surest member ID card.

Sample member ID card for illustration only; actual information varies depending on payer, plan and other requirements.

Surest payer ID and address

  • For digital claims, use 25463
  • For paper claims, mail to Surest at P.O. Box 211758, Eagan, MN 55121

Please include the subscriber ID and rendering address on the claim to help us confirm the copay/member price. Note that if you submit a Surest plan claim to UnitedHealthcare, it’ll be denied.

Check eligibility and coverage

To check eligibility and benefits, visit the UnitedHealthcare Shared Services (UHSS) Provider Portal or call UHSS Provider Services at 844–368–6661. You’ll need to provide the subscriber ID if you’re requesting information about a dependent.

Frequently asked questions

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To help ensure pricing reflects the best and most recent data, member copays/prices are updated annually. Accordingly, you always need to check the current member copay/price before collecting payment for a service. Although a service's member copay/price may change, your contracted rate for the service doesn’t.

Note:  Member copays/prices for a service can vary by facility and/or health care professional.

For members with Surest Flex plans, a small set of plannable procedures and treatments require the member to activate coverage at least 3 business days in advance or they won’t have coverage for the treatment. You should confirm the member’s eligibility and benefits and that the member has activated coverage for a service in advance for certain treatments or procedures.

The prior authorization/notification requirements in the UnitedHealthcare Administrative Guide apply to Surest Flex plans. These are services for which the member must activate coverage for certain plannable procedures or treatments at least 3 business days in advance.

To check claim status, visit the UHSS Provider Portal or call UHSS Provider Services at 844-368-6661.

Please send claim reconsiderations to:

Mail: UHSS, Attn: Claims, P.O. Box 30783, Salt Lake City, UT 84130
Fax: 866-427-7703

If applicable, please send the claim to the attention of the representative with whom you spoke.

Note that clinical appeals are only for services that received a medical necessity review and weren’t determined to be medically necessary.

Please send clinical appeals to:

Mail: UHC Appeals — UHSS, P.O. Box 400046, San Antonio, TX 78229
Phone: 800-808-4424, ext. 15227
Fax: 888-615-6584

Remember to provide all supporting materials in your appeal, including member-specific treatment plans and clinical records.

Resources

Questions?