Training and Education

Please see below for a list of our current training materials for care providers.

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OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.


  • Claims and Payments: Get the most recent claims processing information.
  • Provider Portal Guides:  Our guides will quickly get you up to speed with our online self-service tools. 
  • State-Specific Information: Each state has its own page for state-specific information and resources.

Upcoming Training and Educational Resources

There are several educational and training opportunities available to you, as your practice incorporates the integrated managed care (IMC). If you have any questions, reach out to Andrea Ray at

Building Telehealth Capability for Behavioral Health

Join a 4-week series of web-based trainings on telehealth in the behavioral health setting, starting April 22nd from 2 - 3pm. The trainings are one hour, two times a week. Go to Behavioral Health Institute -Behavioral Health Training, Workforce and Policy Innovation Center for additional training information and to register.

Integrated Managed Care Education And Training Recorded Webinars

The Association of Washington Healthcare Plans (AWHP) represents all major medical health plans offered in Washington state, all health plans offering coverage through the Washington Health Benefit Exchange, and all health plans holding Medicaid Managed Care Organization contracts with the state Health Care Authority. Our members cover over 6.9 million Washingtonians.

The link below will take you to the AWHP site and more specifically to the MCO Provider Resources which has recorded webinars and other resources specifically pertaining to integrating behavioral and physical health care.