We are with you every step of the way providing important information, resources and the educational materials you need to focus more time doing what you do best – caring for patients.
Tools and capabilities for network providers
UnitedHealthcare Hearing Provider Portal
Get the information and tools you need to manage patient information and make your practice more efficient.
- Receive, submit and review referrals
- Register new patients
- Confirm patient coverage
- Provide hearing aid recommendations
- Submit orders and collect payments from patients
- Office manager/PCC log ins to help facilitate transactions and scheduling
Relate™ hearing aids
Delivering better sound quality and speech understanding for an exceptional listening experience
- State-of-the-art technology that is custom-programmed to your patients’ hearing needs and automatically adjusts to their listening environment for a richer, clearer sound
- Blue-tooth enabled and smart app ready to deliver handsfree streaming from most devices
- Automatic sound processing to help hear soft sounds while keeping loud noises at a comfortable level
Provider reference guide
The 2022 UnitedHealthcare Hearing provider reference guide is available. Learn about important plans and process changes to help your patients and practice.
This guide focuses on delivering support and information on processes, products and the member journey to support your hearing care.
Hearing provider resources
- 2022 Relate hearing aids product and software introduction
Get trained on Relate3.0 hearing aids and new fitting software - Provider Portal training
Explore this self-paced training course to learn how to navigate the provider portal effectively
- UnitedHealthcare Hearing – Fraud, Waste and Abuse (FWA) and general compliance training module
Explore this educational course designed to inform providers about our FWA and compliance programs
- Get to know our 2022 hearing programs
Learn about the different programs and how they set you up for success in 2022
- Provider Portal fact sheet
Overview of key information and benefits of using the web portal
- Fee schedule
- Get to know UHC Hearing
Learn more about who we are and how we work together to meet the hearing health needs of patients
- How UnitedHealthcare Hearing is different from UnitedHealthcare
Better understanding these 2 entities can make caring for patients and running your practice easier
- In-person care process and member journey
Explore the services and process for in-person care
- Right2You virtual care/Test & Assess referrals
A closer look at UHC Hearing’s virtual hearing health care program
- Authorization process
Discover how the UHC Hearing authorization process works
- Trial period, returns and exchanges
Learn about trial periods and how to process a hearing aid return or exchange
- Warranty and repair
Understanding hearing aid warranties and repair details
- Unresponsive members after hearing aids are ordered
What to do if a member is unresponsive to your attempts to fit hearing aid devices that have been ordered
- Demographic changes/updates
It is important to notify UHC Hearing about changes within your office and practice
- Provider credentialing
Understanding the credentialing and re-credentialing processes
- Loss & Damage process
Follow this process to help patients manage Loss & Damage claims
- Complimentary Accessory Program flyer
- Registration portal attestation access application
- Sonova account application
- Relate3.0 BTE and Earmold order form
- Relate3.0 RIC and Custom Ear Piece order form
- Relate custom order form
- Loss and Damage Claim form
- UnitedHealthcare Hearing Prescription form
Complete this form if a referred patient has a health plan that requires a prescription/written recommendation
- EPIC Hearing Prescription form
Complete this form if a referred patient has a health plan that requires a prescription/written recommendation
- UnitedHealthcare Hearing Opt-out member waiver form
- EPIC Hearing Opt-out member waiver form
Forms and information to navigate the credentialing process
- Joining the UnitedHealthcare Hearing Network
Learn how simple and easy it is to join our network and complete the credentialing and recredentialing processes
- Understanding the credentialing process
- FAQ on Gemini
- Tax ID change request form
Tax ID forms require a minimum of 30 days advanced notice
- Address relocation form
- New practice form
- Practice closure form
- Provider transfer form
We’re here to help
Have a question about the Provider Portal or working with UnitedHealthcare Hearing? Please contact us at 855-523-9355 to speak to our provider care team.