Remember, you’re able to submit a hearing test for payment if a member isn’t a candidate for hearing aids or doesn’t proceed with a hearing aid purchase.
You’ll need to add a hearing test by uploading a hearing test document or manually entering hearing test values and handing it off properly in the UnitedHealthcare Hearing Provider Portal.
Please complete the following steps for a timely payment:
- Upload File within the member’s opportunity
- Enter information into required fields:
- Type of test — Pure tone or comprehensive
- Hearing test date
- Provider license number
- Hearing test provider
- Save once file has been uploaded
Steps to manually enter a hearing test
- Enter hearing test results manually by selecting “New” within the member’s opportunity
- Select Comprehensive Audiogram and click “Next”
- Enter information into required fields marked by *
- Location/provider fields can be manually entered, as it’s acceptable to use a hearing test from another provider, such as an ear, nose and throat office
- Enter the threshold accurately, the minimal required frequencies are indicated by *
- NR, CNT and DNT must be entered in all capital letters
You can submit a request for payment of a comprehensive hearing test by selecting the hearing test only handoff checkbox within the new or upload hearing test button. We’ve provided an example of this below.