UnitedHealthcare Hearing network onboarding
We are a national provider offering comprehensive hearing care solutions through 3 distinct brands. We partner with health plans and employers to provide members access to advanced hearing technology, personalized care and competitive pricing.
- UnitedHealthcare Hearing – For members with UnitedHealthcare insurance
- EPIC Hearing – For members with external or non-UnitedHealthcare plans, like Medica or Blue Cross
- AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing – For AARP members; these members may not have UnitedHealthcare insurance but are eligible for a discount on hearing aids from us
With a vast network of hearing professionals, UnitedHealthcare Hearing serves over 80 million members and ensures they receive high-quality care and ongoing support. Learn how we are different from UnitedHealthcare to make caring for your patients and running your practice easier.
Relate hearing aids
Relate® hearing aids are designed for nearly every lifestyle and created with your patients’ needs in mind. They combine sophisticated technology and easy-to-use features that allow you to treat hearing loss with confidence.
- Reliability – Manufactured by Sonova, built for durability and versatility
- Choice – Relate is available in a variety of styles and 3 technology levels
- Technology – Innovative, seamless feature automation to enhance patient experience
Additional hearing aid vendors included in our network
- Beltone™
- Signia™
- Oticon™
- Starkey®
- Phonak®
- Unitron™
- ReSound®
- Widex®
Alternate product requests
You can request alternate products if a desired product is off formulary. If approved, the product will receive the standard 3-year warranty. Reach out to us at 855-523-9355 or ProviderNetwork@unitedhealthcarehearing.com with requests.
Receive payments faster
Speed up secondary billing and improve cash flow with direct deposit by registering to receive your professional fees through PaySpan.
Provider information
Attestation
Every 90 days, you’ll need to verify and attest your personal and practice information that’s listed in our Provider Directory.
Steps to view and update your practice information:
- Sign in to the UnitedHealthcare Hearing Provider Portal
- Review your personal and practice information for accuracy
- Submit a case to request changes, if applicable
Learn more
- Provider Portal fact sheet
- Trial period, returns and exchanges
- Warranty and repair
- Loss and damage process
- Pediatric program
Sign in to the UnitedHealthcare Hearing Provider Portal to review the provider reference guide and the provider professional fees.
- Program requirements
- Required trainings
- Resources
Attestation
Every 90 days, you’ll need to verify and attest your personal and practice information that’s listed in our Provider Directory.
Steps to view and update your practice information:
- Sign in to the UnitedHealthcare Hearing Provider Portal
- Review your personal and practice information for accuracy
- Submit a case to request changes, if applicable
Learn more
- Provider Portal fact sheet
- Trial period, returns and exchanges
- Warranty and repair
- Loss and damage process
- Pediatric program
Sign in to the UnitedHealthcare Hearing Provider Portal to review the provider reference guide and the provider professional fees.
We’re here to help
If you have questions, reach out to our provider care team or contact your regional representative.
Provider care team
Phone: 855-523-9355
Email: ProviderNetwork@uhchearing.com
Philshayla (Shayla) Nash
Phone: 952-406-5518
Email: Philshayla.nash@epichearing.com
Miguel Ortega
Phone: 952-406-4393
Email: Miguel.ortega@epichearing.com
Jennifer Moreno
Phone: 909-569-0548
Email: JenniferL.Moreno@uhc.com
Julieta Benoit
Phone: 952-251-4539
Email: Julieta.Benoit@epichearing.com