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Submitting Admission Notification, Prior Authorization Requests and Advance Notification

Throughout 2019 we retired certain fax numbers used for medical prior authorization requests. We ask you to use the Prior Authorization and Notification tool on Link. Some plans have a state requirement for fax capability and will continue to use their existing fax number for their members; however, you can still use the Prior Authorization and Notification tool on Link to submit requests for those members.

The Prior Authorization and Notification tool on Link and the HIPAA 278N are the preferred means of submitting your admission notifications. If you are unable to use one of these methods the following fax numbers are available to notify us when a member has been hospitalized or admitted to your facility.

  • Commercial: 844‐831‐5077
  • Medicare Advantage and Medicare Dual Special Needs Plans: 844‐211‐2369
  • UnitedHealthcare Community Plan in Delaware, Kentucky, Maryland, Nebraska, New Mexico, North Carolina, Oklahoma, Rhode Island, Washington and Wisconsin: 844‐268‐0565
  • UnitedHealthcare Community Plan in Arizona, Florida, Iowa, Kansas, Missouri, New Jersey, Pennsylvania, Ohio, Tennessee and Virginia: 844‐805‐7522
  • UnitedHealthcare West: 844‐461‐5750

Please do not use these fax numbers for prior authorization requests.

  • Commercial in Massachusetts, Nevada and Texas only: 855‐352‐1206
  • Oxford Commercial: 800‐699‐4712
  • All Other Commercial Plans: Use the Prior Authorization and Notification tool on Link. If you’re unable to use the Prior Authorization and Notification tool on Link, you can continue to call Provider Services at 877‐842‐3210 to submit a request by phone.
  • Medicare Advantage and Medicare Dual Special Needs Plans: Use the Prior Authorization and Notification tool on Link. If you’re unable to use the Prior Authorization and Notification tool on Link, you can continue to call Provider Services at 877‐842‐3210 to submit a request by phone.