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We’re Retiring Fax Numbers Used for Medical Prior Authorization Requests

Use Our Online Tools Instead

We’re always looking for ways to make it easier to do business with us.

As part of this effort, we’re retiring certain fax numbers for medical prior authorization requests and asking you to use the Prior Authorization and Notification tool on Link – the same website you already use to check eligibility and benefits, manage claims, and update your demographic information.

Retiring Fax Numbers

These fax numbers will retire on Sept. 3, 2019:

UnitedHealthcare Community Plan of Arizona:

  • 800-278-2907
  • 877-940-5348
  • 888-899-1499

UnitedHealthcare Community Plan of Hawaii:

  • 800-797-6962

UnitedHealthcare Community Plan of Iowa Dual Complete® Plan (DSNP):

  • 888-899-1680

UnitedHealthcare Community Plan of Kansas:

  • 866-943-6474
  • 877-950-6887

UnitedHealthcare Community Plan of Kentucky Dual Compete® Plan (DSNP):

  • 844-267-1082

UnitedHealthcare Community Plan of New Mexico Dual Compete® Plan (DSNP):

  • 866-968-7582
  • 877-239-0231

UnitedHealthcare Community Plan of Pennsylvania Dual Compete® Plan (DSNP):

  • 866-839-4066

These fax numbers used for UnitedHealthcare West will retire on August 5, 2019:

  • 800-274-0569
  • 800-978-7457
  • 800-283-7523
  • 866-718-6105
  • 800-438-5470
  • 866-718-6107
  • 800-497-3264
  • 866-743-9735
  • 800-526-5863
  • 877-331-5855
  • 800-944-7690
  • 888-714-3991

These fax numbers will retire on July 1, 2019:

  • Medica Healthcare Plans - South Florida: 855-307-8531
  • Preferred Care Partners - South Florida: 866-567-0144
  • UnitedHealthcare Community Plan of Maryland: 888-899-1681
  • UnitedHealthcare Community Plan of Nebraska*: 866-622-1428
  • UnitedHealthcare Community Plan of North Carolina Dual Special Needs Plan (DSNP): 844-826-4677
  • UnitedHealthcare Community Plan of Oklahoma Dual Special Needs Plan (DSNP): 844-663-4222
  • UnitedHealthcare Community Plan of Rhode Island: 866-950-7757
  • UnitedHealthcare Community Plan of Washington: 855-554-2152
  • UnitedHealthcare Community Plan of Wisconsin: 800-897-8317

*More information about submitting medical prior authorization requests for hearing aids or home health services for UnitedHealthcare Community Plan of Nebraska members will be available in June at UHCprovider.com/NEcommunityplan > Bulletins and Newsletters.

Seema Verma, the Centers for Medicare & Medicaid Services (CMS) Administrator, spoke about the need to eliminate faxes at the 2018 Office of the National Coordinator for Health IT Interoperability Forum. In her keynote address, Ms. Verma said, "If I could challenge the developers in this room here today to achieve one mission, it would be this: help us make every doctor’s office in America a fax free zone by 2020!"

More numbers will be retired over the next several months. We’ll list these numbers in the Network Bulletin and on this page. Please be sure to check back for the latest information.

877-269-1045

866-362-6101

866-892-4582

866-589-4848

866-255-0959

866-537-9371

800-789-0714

800-352-0049

800-538-1339

800-676-4798

These fax numbers retired on May 6, 2019:

  • Delaware UnitedHealthcare Dual Complete Special Needs Plans: 877-877-8230
  • Georgia Department of Community Health: 844-624-5690
  • Mid-Atlantic Health Plans: 800-729-0616
  • Mid-Atlantic Health Plans: 800-787-5325
  • UnitedHealthcare Community Plan of Florida: 866-607-5975
  • UnitedHealthcare Community Plan of Missouri: 844-881-4772
  • UnitedHealthcare Community Plan of New Jersey: 888-840-9284
  • UnitedHealthcare Community Plan of Ohio: 866-839-6454
  • UnitedHealthcare Community Plan of Tennessee: 800-743-6829
  • UnitedHealthcare Community Plan of Virginia: 844-882-7133

We’ll continue to provide fax numbers for medical prior authorization requests for the following states and types of health benefit plans:

  • California (Medicaid plans only)
  • Louisiana (Medicaid plans only)
  • Massachusetts (Commercial and Medicaid plans only)
  • Michigan (Medicaid plans only)
  • Mississippi (Medicaid plans only)
  • Nevada (Commercial plans only)
  • New York (Medicaid plans only)
  • Pennsylvania (Medicaid plans only)
  • Texas (Commercial and Medicaid plans only)

Care providers can use the Prior Authorization and Notification tool on Link for these members, but a fax number will also be available.

If we ask you for more information about a prior authorization request, you can attach it directly to the case using the Prior Authorization and Notification tool on Link.  If you can’t access Link, you can use the fax number included on the request for more information. 

Some of the retiring fax numbers are also used for Inpatient Admission Notifications. While we encourage you to use the Prior Authorization and Notification tool on Link to notify us when a member has been hospitalized or admitted to your facility, we have new fax numbers you can use for Inpatient Admission Notification.

  • UnitedHealthcare Commercial Plans: 844-831-5077
  • UnitedHealthcare Medicare Advantage and Medicare Special Needs Plans: 844-211-2369 
  • UnitedHealthcare Community Plans in Delaware, Kentucky, Maryland, Nebraska, New Mexico, North Carolina, Oklahoma, Rhode Island, Washington and Wisconsin: 844-268-0565 
  • UnitedHealthcare Community Plans in Arizona, Florida, Iowa, Kansas, Missouri, New Jersey, Ohio, Tennessee and Virginia: 844-805-7522 

Please do not use these fax numbers for prior authorization requests.

Online: Instead of faxing your request, please use the Prior Authorization and Notification tool on Link ‒ the same website you already use to check eligibility and benefits, manage claims and update your demographic information. You can access the tool and review resources to help you get started at UHCprovider.com/paan.

If you’re unable to use the Prior Authorization and Notification tool on Link, call Provider Services at the number on the back of the member’s ID card to submit a request by phone.

Learn More About the Prior Authorization and Notification Tool on Link

You can access the tool by clicking on the Link button in the top right corner of this screen and signing in. 

Are you new to Link? Click on the New User icon or Register as a New User.

Benefits and Features of Self Service

With the Prior Authorization and Notification tool you can:

  • Determine if prior authorization or notification is required and submit a new request online.
  • Get a reference number, even when prior authorization or notification isn’t required.
  • View medical records requirements for common services, add an attachment or medical notes to a new or existing submission, and make changes to case information.
  • Check the status of your requests — even those made over the phone.

You’ll be redirected to a different site for radiology, cardiology and oncology services.

Prior Authorization and Notification Tool Training

Register for online training to learn about using the Prior Authorization and Notification tool. No time for a webinar? Learn more on our Prior Authorization and Notification section.

Video Tutorials

Insurance coverage provided by or through UnitedHealthcare Insurance Company, All Savers Insurance Company, Oxford Health Insurance, Inc. or their affiliates. Health Plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare Benefits Plan of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Texas, LLC, UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc., Oxford Health Plans (NJ), Inc. and Oxford Health Plans (CT), Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc., OptumRx, OptumHealth Care Solutions, LLC, Oxford Health Plans LLC or their affiliates. Behavioral health products are provided by U.S. Behavioral Health Plan, California (USBHPC), United Behavioral Health (UBH) or its affiliates.