We’re always looking for ways to make it easier to do business with us.
As part of this effort, we’ve retired certain fax numbers for medical prior authorization requests and ask you to use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal – the same website you may already use to check eligibility and benefits, manage claims, and update your demographic information.
Online: Instead of faxing your request, please use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal ‒ the same website you already use to check eligibility and benefits, manage claims and update your demographic information. You can access the tool and review resources to help you get started at UHCprovider.com/paan.
If you’re unable to use the Prior Authorization and Notification tool in the portal, call Provider Services at the number on the back of the member’s ID card to submit a request by phone.
If we ask you for more information about a prior authorization request, you can attach it directly to the case using the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal. If you can’t access the portal, you can use the fax number included with the request for more information.
*Massachusetts, Nevada and Texas commercial plans are excluded due to state requirements. A dedicated fax number is available for these states at UHCprovider.com/priorauth; however you can still use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal to submit requests for these members.
UnitedHealthcare Community Plan of Arizona:
UnitedHealthcare Community Plan of Hawaii:
UnitedHealthcare Community Plan of Iowa Dual Complete® Plan (DSNP):
UnitedHealthcare Community Plan of Kansas:
UnitedHealthcare Community Plan of Kentucky Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of New Mexico Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of Pennsylvania Dual Compete® Plan (DSNP):
We’ll continue to provide fax numbers for medical prior authorization requests for the following states and types of health benefit plans:
Care providers can use the Prior Authorization and Notification tool in the portal for these members, but a fax number will also be available.
To access the UnitedHealthcare Provider Portal:
If you do not have portal access, go to UHCprovider.com/newuser
With the Prior Authorization and Notification tool you can:
You’ll be redirected to a different site for radiology, cardiology and oncology services.
Register for online training to learn about using the Prior Authorization and Notification tool. No time for a webinar? Learn more at UHCprovider.com/paan.