We've Retired Fax Numbers Used for Medical Prior Authorization Requests
Use Our Online Tools Instead
We’re always looking for ways to make it easier to do business with us.
As part of this effort, we’ve retired certain fax numbers for medical prior authorization requests and ask you to use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal – the same website you may already use to check eligibility and benefits, manage claims, and update your demographic information.
Online: Instead of faxing your request, please use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal ‒ the same website you already use to check eligibility and benefits, manage claims and update your demographic information. You can access the tool and review resources to help you get started at UHCprovider.com/paan.
If you’re unable to use the Prior Authorization and Notification tool in the portal, call Provider Services at the number on the back of the member’s ID card to submit a request by phone.
If we ask you for more information about a prior authorization request, you can attach it directly to the case using the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal. If you can’t access the portal, you can use the fax number included with the request for more information.
Fax numbers used for UnitedHealthcare commercial* plans retired on Oct. 1, 2019:
*Massachusetts, Nevada and Texas commercial plans are excluded due to state requirements. A dedicated fax number is available for these states at UHCprovider.com/priorauth; however you can still use the Prior Authorization and Notification tool in the UnitedHealthcare Provider Portal to submit requests for these members.
Fax numbers retired on January 1, 2019:
Fax numbers retired on May 6, 2019:
Delaware UnitedHealthcare Dual Complete Special Needs Plans: 877-877-8230
Georgia Department of Community Health: 844-624-5690
Mid-Atlantic Health Plans: 800-729-0616
Mid-Atlantic Health Plans: 800-787-5325
UnitedHealthcare Community Plan of Florida: 866-607-5975
UnitedHealthcare Community Plan of Missouri: 844-881-4772
UnitedHealthcare Community Plan of New Jersey: 888-840-9284
UnitedHealthcare Community Plan of Ohio: 866-839-6454
UnitedHealthcare Community Plan of Tennessee: 800-743-6829
UnitedHealthcare Community Plan of Virginia: 844-882-7133
Fax numbers retired on July 1, 2019:
Medica Healthcare Plans - South Florida: 855-307-8531
Preferred Care Partners - South Florida: 866-567-0144
UnitedHealthcare Community Plan of Maryland: 888-899-1681
UnitedHealthcare Community Plan of Nebraska*: 866-622-1428
UnitedHealthcare Community Plan of North Carolina Dual Special Needs Plan (DSNP): 844-826-4677
UnitedHealthcare Community Plan of Oklahoma Dual Special Needs Plan (DSNP): 844-663-4222
UnitedHealthcare Community Plan of Rhode Island: 866-950-7757
UnitedHealthcare Community Plan of Washington: 855-554-2152
UnitedHealthcare Community Plan of Wisconsin: 800-897-8317
Fax numbers used for UnitedHealthcare West retired on August 5, 2019:
Fax numbers retired on Sept. 3, 2019:
UnitedHealthcare Community Plan of Arizona:
UnitedHealthcare Community Plan of Hawaii:
UnitedHealthcare Community Plan of Iowa Dual Complete® Plan (DSNP):
UnitedHealthcare Community Plan of Kansas:
UnitedHealthcare Community Plan of Kentucky Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of New Mexico Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of Pennsylvania Dual Compete® Plan (DSNP):
Insurance coverage provided by or through UnitedHealthcare Insurance Company, All Savers Insurance Company, Oxford Health Insurance, Inc. or their affiliates. Health Plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare Benefits Plan of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Texas, LLC, UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc., Oxford Health Plans (NJ), Inc. and Oxford Health Plans (CT), Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc., OptumRx, OptumHealth Care Solutions, LLC, Oxford Health Plans LLC or their affiliates. Behavioral health products are provided by U.S. Behavioral Health Plan, California (USBHPC), or its affiliates.