How to Submit a Referral with eligibilityLink
The way you submit a referral request depends on the member’s plan. You can use eligibilityLink to determine the right tool to use. View Online Referral Guide for additional support. Here’s how:
eligibilityLink app on Link
- Sign in to Link by clicking on the Link button in the top right corner of this page.
- Look up the member in the eligibilityLink app.
- Click on the Referrals hyperlink - see Figure 1 below.
- Follow the prompts and complete the menu options to submit your referral.
Figure 1: Click on Referrals under the Plan Requirement section of eligibilityLink to submit a new referral.
How to Check the Status of a Referral
Once the referral is submitted, use the information below to choose the right tool for checking referral status based on member plan type. If you need to make changes to a referral, please submit a new referral request.
UnitedHealthcareOnline.com
Use for Member Plan Type:
- UnitedHealthcare Commercial
- UnitedHealthcare Oxford members with a numeric (not alpha-numeric) Group Number
- UnitedHealthcare Medicare
- UnitedHealthcare Community Plan (all states except Florida and Rhode Island)
Go to UnitedHealthcareOnline.com
To access the tool, sign in and select Referral Status from the Notifications/Prior Authorizations menu.
Quick Reference
referralLink Limited Use app on Link
Use for Member Plan Type:
- UnitedHealthcare Community Plan of Florida
- UnitedHealthcare of Florida Dual Special Needs Plan (DSNP) — starting Jan. 1, 2018
- UnitedHealthcare Community Plan of Rhode Island - on or after Jan. 15, 2018
Other Referral Tools
- UnitedHealthcare Oxford members with an alpha-numeric Group Number - use oxhp.com
- UnitedHealthcare West: Not applicable; referrals are managed through the member’s primary care physician
Additional Resources
Need Help?
Thank you for your patience as we work to move all referrals to the referralLink tool. If you have questions, please call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. ‒ 9 p.m. Central Time, Monday through Friday.