Referrals

How to Submit a Referral with eligibilityLink

The way you submit a referral request depends on the member’s plan. You can use eligibilityLink to determine the right tool to use. View Online Referral Guide for additional support. Here’s how:

eligibilityLink app on Link 

  1. Sign in to Link by clicking on the Link button in the top right corner of this page.
  2. Look up the member in the eligibilityLink app.
  3. Click on the Referrals hyperlink - see Figure 1 below.
  4. Follow the prompts and complete the menu options to submit your referral.

Learn more about eligibilityLink 

Figure 1: Click on Referrals under  the Plan Requirement section of eligibilityLink to submit a new referral.

Figure 1: Click on Referrals under Plan Requirement section of eligibilityLink

 

How to Check the Status of a Referral

Once the referral is submitted, use the information below to choose the right tool for checking referral status based on member plan type. If you need to make changes to a referral, please submit a new referral request.

UnitedHealthcareOnline.com

Use for Member Plan Type:

  • UnitedHealthcare Commercial
  • UnitedHealthcare Oxford members with a numeric (not alpha-numeric) Group Number
  • UnitedHealthcare Medicare
  • UnitedHealthcare Community Plan (all states except Florida and Rhode Island)

Go to UnitedHealthcareOnline.com

To access the tool, sign in and select Referral Status from the Notifications/Prior Authorizations menu.

Quick Reference

referralLink Limited Use app on Link

Use for Member Plan Type:

  • UnitedHealthcare Community Plan of Florida
  • UnitedHealthcare of Florida Dual Special Needs Plan (DSNP) — starting Jan. 1, 2018
  • UnitedHealthcare Community Plan of Rhode Island - on or after Jan. 15, 2018

Go to referralLink Limited Use app on Link 

Quick reference, videos and more for referralLink 

Other Referral Tools

  • UnitedHealthcare Oxford members with an alpha-numeric Group Number - use oxhp.com
  • UnitedHealthcare West: Not applicable; referrals are managed through the member’s primary care physician

Additional Resources

Need Help?

Thank you for your patience as we work to move all referrals to the referralLink tool. If you have questions, please call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. ‒ 9 p.m. Central Time, Monday through Friday.