Jul 20, 2018

Due to planned maintenance, Link will be unavailable from 10 p.m. Central Time on Friday, July 20, until 2 a.m. on Saturday, July 21. We apologize for any inconvenience.

Due to planned maintenance,...

Link Self-Service Tools

Get the Power of Self-Service

Save time, get better documentation and reduce paper by using Link

Are you using our most powerful online tools? You should be! Link’s self-service tools can quickly provide the comprehensive information you need for most UnitedHealthcare benefit plans — without the extra step of calling for information. Plus, you can print your activity or record reference numbers for better documentation, and reduce paper costs by submitting your work online!

Watch the Power of Self-Service Video to learn more.

  • Save Time and Increase Productivity
  • Superior Documentation
  • Save on Paper Costs

View the Power of Self-Service for more details on how you can save time with Link.

Get started today!

To sign in to Link, click on the Link button in the top right corner.
New to Link? Go to UHCprovider.com/newuser

General Link Help

For information on getting started with link, including how to register or manage user IDs or passwords, click on any plus sign (+) below.

New User Registration

In order to access secure content on UHCprovider.com or to access Link self-service tools to submit claims, verify eligibility or to check for prior authorization requirements, you first need to have an Optum ID that has been connected to the Tax ID of your practice, facility or organization.   

Need an Optum ID? Please register to create your Optum ID.

Have an Optum ID, but need to connect a Tax ID? To start the process, sign in with your Optum ID on UHCprovider.com and click "No" when asked if you received a registration letter that included a security code. From that point, complete the required fields for the form as prompted. For help see the Accessing Link - Quick Reference Guide.

Need help accessing certain applications on Link? If you are unable to access specific Link Self-Service application using your Tax ID connected Optum ID login, please contact your organization’s practice administrator – they are the only ones able to manage and make changes to account access.   

For information on how to change your Optum ID password, your personal profile information and more, visit the My Account page.  

 

Most Popular Link Tools

For information on the most popular Link tools, click on any plus sign (+) below.

With claimsLink, you can:

  • View claims information for multiple UnitedHealthcare® plans
  • Access letters, remittance advice documents and reimbursement policies
  • Submit additional information requested on pended claims
  • Flag claims for future viewing
  • Submit corrected claims or claim reconsideration requests
  • Receive instant printable confirmation for your submissions

Helpful Resources to Learn More

With eligibilityLink, you can:

  • Search for covered members
  • Find the member’s cost share, deductible or out-of-pocket responsibility
  • View preventive care opportunities for some members
  • View detailed benefits information for multiple plans
  • See coverage details and limits specific to each benefit plan
  • Determine network and tier status
  • View previous member benefit plans — up to 18 months in the past
  • Get therapy accumulator information for most UnitedHealthcare Commercial members

Helpful Resources

With My Practice Profile, You Can:

View, update and attest to the care provider demographic information UnitedHealthcare members see for your organization. Use the tool to make demographic changes just one time, in one place – and get those updates into our systems more quickly.  

Helpful Resources to Learn More:

With the Prior Authorization and Notification tool on Link, you can:

  • Determine if prior authorization or notification is required for UnitedHealthcare Commercial,
  • UnitedHealthcare Medicare Solutions, UnitedHealthcare Community Plan and UnitedHealthOne members.
  • Complete your request for notification or prior authorization if it is required and can be completed online.
  • Upload medical notes or other attachments when required and add messages for the reviewer when attachments are required.
  • Check the status of your notification and prior authorization requests – including those made by phone.

Helpful Resources to Learn More:

referralLink tool on Link

  • Find out if a referral is needed for your patient.
  • Submit a referral request and receive a confirmation number.
  • Check the status of a referral request.
  • View, print or save confirmation numbers and timelines for submitted referrals. 
  • For more information, including Quick Reference and video, visit UHCprovider.com/referrallink

 

More Link Tools

For information on additional Link tools, click on any plus sign (+) below.

With Care Conductor you can:

  • View a member’s plan of care and health assessment
  • Enter plan notes and view notes history for some plans

Learn More

With the Claim Submission Tool you can:

  • Submit professional claims, including National Drug Code (NDC) claims, for all UnitedHealthcare members
  • Easily see which fields are required. The highlighted fields will update based on the information you enter
  • View on-screen messages that allow you to correct certain errors before you hit submit
  • Eliminate paper, postage and mail time

To learn about other claim submission methods and connections, visit the EDI 837: Electronic Claims page for more information.

Overview

Document Vault is Link’s electronic reporting hub. From Document Vault, you can access claim letters and report documents. 

To access Document Vault, click on the padlock icon on the right side of the Link header. 

Learn more about Document Vault

Sign up for direct deposit or virtual card payments, view payments, search remittances and print or download ERAs. If you have not yet enrolled in EPS, enroll today.

Helpful Resources to Learn More:

For UnitedHealthcare West SignatureValue HMO and Medicare Advantage HMO claim payments, you must enroll in Electronic Funds Transfer (EFT) using the UnitedHealthcare West EFT app, a separate application from EPS.

Starting Nov. 1, 2017, notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone. Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.

Learn more about Genetic & Molecular Lab Testing Notification/Prior Authorization

With Paperless Delivery, Password Owners Can:

Turn off mail delivery of claim letters that can be accessed in Document Vault.

The Paperless Delivery Options tool can send daily or weekly email notifications to alert you to new letters that have been added to your Document Vault. With our flexible delivery options, you decide when and where the emails are sent for each type of letter. This tool is available to Link Password Owners only.

Learn more about Paperless Delivery through Document Vault

 

Get real-time prescription costs and coverage detail.

The PreCheck MyScript Solution on Link helps make it easy to run a pharmacy trial claim and get real-time prescription coverage detail for your patients who are UnitedHealthcare benefit plan members.

Learn more about PreCheck MyScript Solution

With UHC on Air You Can:

View live and on-demand presentations created especially for care providers ‒ divided into channels by state, health plan or topic.

Helpful Resources to Learn More

Has your contact information changed?

Selecting the title that most closely matches your role will help us limit email and fax communications to ones that may be most relevant to you. You can also update your email preferences on our subscription page.

Please make any necessary changes to the information below and click Save. Afterwards, if you also need to change your name, select Menu and My Account. 

Need help managing other profile areas? Visit the the My Account page for information. 

The UnitedHealthcare West Electronic Funds Transfer (EFT) Enrollment app allows you to enroll or make changes to EFT and 835s from the Link dashboard for your UnitedHealthcare West claims.

Enrollment in UnitedHealthcare West EFT currently applies to payments from SignatureValue HMO and Medicare Advantage HMO plans.* You will continue to receive checks by mail until you complete your enrollment using the UnitedHealthcare West EFT tool.

With the UnitedHealthcare West EFT Enrollment tool, you can:

Need Help with the UnitedHealthcare West EFT Tool?

If you have questions, please email powrenrollment@uhc.com or  call 866-367-9778, option 1 about ERA/835.

If you have questions, please call the UnitedHealthcare Connectivity Help Desk:

866-842-3278, option 1
7 a.m. - 9 p.m. Central Time, Monday through Friday