Link Self-Service Tools

Save time, get better documentation and reduce paper by using Link

Use Link Self-Service Tools Today

Are You a New User? Register for Link Access

Learn About Link Self-Service Tools

Training, Education & User Guides

Get Started with Link

For information on getting started with Link, including how to register or manage user IDs or passwords, and to learn about all of our Link tools, click on any plus sign (+) below.

Eligibility, ID Cards, Benefits and Referrals

With Care Conductor, You Can:

  • View a member’s plan of care and health assessment
  • Enter plan notes and view notes history for some plans

Learn more about Care Conductor

With CommunityCare, You Can:

  • View a member’s plan of care and health assessment for most Medicaid and Medicare SNP populations
  • Enter plan notes and view notes history for some plans
  • Obtain HEDIS information for your member population
  • Access information about member’s admitted to or discharged from an inpatient facility
  • Access information about member’s seen in an Emergency Department
  • View and export the full member roster
Resources:

Prior Authorization and Notification

Notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone.

Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.

Claims and Payments

Go Paperless

The accuracy of care provider practice demographic data can play an important part in the success of a medical practice. It can help connect you with members searching for a care provider, and it supports claims processing and compliance with regulatory requirements. 

Learn More

Need Help?

If you need technical help to access Link, please email ProviderTechSupport@uhc.com or call our Help Desk at 866-842-3278, option 1. Representatives are available Monday - Friday 7 a.m. - 9 p.m. Central Time.