Link Self-Service Tools

Get the Power of Self-Service

Save time, get better documentation and reduce paper by using Link

Are you using our most powerful online tools? You should be! Link’s self-service tools can quickly provide the comprehensive information you need for most UnitedHealthcare benefit plans — without the extra step of calling for information. Plus, you can print your activity or record reference numbers for better documentation, and reduce paper costs by submitting your work online!

Watch the Power of Self-Service Video to learn more.

  • Save Time and Increase Productivity*
  • Superior Documentation
  • Save on Paper Costs

View the Power of Self-Service Flyer for more details on how you can save time with Link.

Get started today!

To sign in to Link, click on the Link button in the top right corner.
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General Link Help

For information on getting started with link, including how to register or manage user IDs or passwords, click on any plus sign (+) below.

New User Registration

In order to access secure content on or to access Link self-service tools to submit claims, verify eligibility or to check for prior authorization requirements, you first need to have an Optum ID that has been connected to the Tax ID of your practice, facility or organization.   

Need an Optum ID? Please register to create your Optum ID.

Have an Optum ID, but need to connect a Tax ID? To start the process, sign in with your Optum ID on and click "No" when asked if you received a registration letter that included a security code. From that point, complete the required fields for the form as prompted. For help see the Accessing Link - Quick Reference Guide.

Need help accessing certain applications on Link? If you are unable to access specific Link Self-Service application using your Tax ID connected Optum ID login, please contact your organization’s practice administrator – they are the only ones able to manage and make changes to account access.  



Most Popular Link Apps

For information on the most popular Link apps, click on any plus sign (+) below.

With claimsLink, you can:

  • View claims information for multiple UnitedHealthcare® plans
  • Access letters, remittance advice documents and reimbursement policies
  • Submit additional information requested on pended claims
  • Flag claims for future viewing
  • Submit corrected claims or claim reconsideration requests
  • Receive instant printable confirmation for your submissions

Helpful Resources to Learn More

With eligibilityLink, you can:

  • Search for covered members
  • Find the member’s cost share, deductible or out-of-pocket responsibility
  • View preventive care opportunities for some members
  • View detailed benefits information for multiple plans
  • See coverage details and limits specific to each benefit plan
  • Determine network and tier status
  • View previous member benefit plans — up to 18 months in the past
  • Get therapy accumulator information for most UnitedHealthcare Commercial members

Helpful Resources

With My Practice Profile, You Can:

View, update and attest to the care provider demographic information UnitedHealthcare members see for your organization. Use the app to make demographic changes just one time, in one place – and get those updates into our systems more quickly.  

Helpful Resources to Learn More:

With the Prior Authorization and Notification app on Link, you can:

  • Determine if prior authorization or notification is required for UnitedHealthcare Commercial,
  • UnitedHealthcare Medicare Solutions, UnitedHealthcare Community Plan and UnitedHealthOne members.
  • Complete your request for notification or prior authorization if it is required and can be completed online.
  • Upload medical notes or other attachments when required and add messages for the reviewer when attachments are required.
  • Check the status of your notification and prior authorization requests – including those made by phone.

Helpful Resources to Learn More:

referralLink Limited Use app tile

You can use the referralLink app on Link to submit and check the status of referrals for certain UnitedHealthcare members.

Use for Member Plan Type:

  • UnitedHealthcare Community Plan of Florida
  • UnitedHealthcare of Florida Dual Special Needs Plan (DSNP) — starting Jan. 1, 2018
  • UnitedHealthcare Community Plan of Rhode Island - on or after Jan. 15, 2018

Learn more about referralLink >


More Link Apps

For information on additional Link apps, click on any plus sign (+) below.

With Care Conductor you can:

  • View a member’s plan of care and health assessment
  • Enter plan notes and view notes history for some plans

Learn More > 


Document Vault is Link’s electronic reporting hub. From Document Vault, you can access claim letters and report documents. 

To access Document Vault, click on the padlock icon on the right side of the Link header. 

Learn more about Document Vault >

Sign up for direct deposit or virtual card payments, view payments, search remittances and print or download ERAs. If you have not yet enrolled in EPS, enroll today >

Helpful Resources to Learn More:

For UnitedHealthcare West SignatureValue HMO and Medicare Advantage HMO claim payments, you must enroll in Electronic Funds Transfer (EFT) using the UnitedHealthcare West EFT app, a separate application from EPS.

Starting Nov. 1, 2017, notification is required for certain genetic and molecular lab tests for certain UnitedHealthcare Commercial benefit plans. Ordering care providers will complete the notification/prior authorization process online or over the phone. Labs must register their tests to participate as part of the Genetic and Molecular Lab Testing Notification/Prior Authorization process.

Learn more about Genetic & Molecular Lab Testing Notification/Prior Authorization >

With Paperless Delivery, Password Owners Can:

Turn off mail delivery of claim letters that can be accessed in Document Vault.

The Paperless Delivery Options app can send daily or weekly email notifications to alert you to new letters that have been added to your Document Vault. With our flexible delivery options, you decide when and where the emails are sent for each type of letter. This app is available to Link Password Owners only.

Learn more about Paperless Delivery through Document Vault >


Get real-time prescription costs and coverage detail.

The PreCheck MyScript app on Link helps make it easy to run a pharmacy trial claim and get real-time prescription coverage detail for your patients who are UnitedHealthcare benefit plan members.

Learn more about PreCheck MyScript App >

With UHC on Air You Can:

View live and on-demand presentations created especially for care providers ‒ divided into channels by state, health plan or topic.

Helpful Resources to Learn More:

The UnitedHealthcare West Electronic Funds Transfer (EFT) Enrollment app allows you to enroll or make changes to EFT and 835s from the Link dashboard for your UnitedHealthcare West claims.

Enrollment in UnitedHealthcare West EFT currently applies to payments from SignatureValue HMO and Medicare Advantage HMO plans.* You will continue to receive checks by mail until you complete your enrollment using the UnitedHealthcare West EFT app.

With the UnitedHealthcare West EFT Enrollment app, you can:

  • Enroll to have your claims payments deposited electronically into your designated bank account.
  • Make changes to an existing enrollment
  • Receive reports through your clearinghouse

UnitedHealthcare West EFT Enrollment App Overview >  

Need Help with the UnitedHealthcare West EFT App?

If you have questions, please email or  call 866-367-9778, option 1 about ERA/835.

If you have questions, please call the UnitedHealthcare Connectivity Help Desk:

866-842-3278, option 3
7 a.m. - 9 p.m. Central Time, Monday through Friday