If you aren’t satisfied with the outcome of a claim reconsideration request, you may submit a formal claim dispute/appeal using the process outlined in your Care Provider Manual.
A formal claim dispute/appeal is a comprehensive review of the disputed claim(s), and may involve a review of additional administrative or medical records by a clinician or other personnel.
UnitedHealthcare Community Plan generally completes the review within 30 calendar days. However, depending on the nature of the review, a decision may take up to 60 days from the receipt of the claim dispute documentation. We’ll contact you if we believe it will take longer than 30 days to render a decision.
Additional state requirements may apply. Please consult your state’s Care Provider Manual for more details.
Please allow 10 business days from the submission date before requesting a status update to enable us to begin processing the review.
UnitedHealthcare Community Plan of Kentucky has elected to waive co-pays as an option through Kentucky's current Medicaid co-pay regulation (KRS 205.6312). Current UHCCP members are not required to pay copays. If you have questions regarding copayments, please call (866) 633-4449.
Using Electronic Data Interchange (EDI) for all eligible UnitedHealthcare transactions can help your organization improve efficiency, reduce costs and increase cash flow. We encourage you to use the following tools and resources to get started with electronic transactions.