Care Conductor

The best way for primary care professionals (PCPs) to manage Tennessee UnitedHealthcare Community Plan and UnitedHealthcare Dual Complete member care is using the Care Conductor tool on the UnitedHealthcare Provider Portal, which allows PCPs to:

• View a member’s plan of care and health assessment
• Enter plan notes and view notes history for some plans

For more information about Care Conductor please log in to the UnitedHealthcare Provider Portal.

CommunityCare

The best way for primary care professionals (PCPs) to view and export the full Tennessee UnitedHealthcare Community Plan and UnitedHealthcare Dual Complete member roster is using the CommunityCare feature on the UnitedHealthcare Provider Portal, which allows PCPs to:

• See a complete list of all members, or members added in the last 30 days
• Export the roster to Excel
• Access information about patients admitted to or discharged from an inpatient facility
• Access information about patients seen in an Emergency Department

For help using CommunityCare on the UnitedHealthcare Provider Portal, please see our CommunityCare Training. (Link to: https://chameleoncloud.io/review/5539-6217d56e4a9f5/prod)

If you’re new to the UnitedHealthcare Provider Portal, please visit UHCprovider.com/portal to register.

Provider Call Center

800-690-1606, available Monday-Friday from 8 a.m. – 6 p.m. Eastern Time.

Mailing Addresses 

Postal Mailing Address
UnitedHealthcare Community Plan
8 Cadillac Drive, Suite 100
Brentwood, TN 37027

Claims Address
UnitedHealthcare Community Plan
P.O. Box 5220
Kingston, NY 12402

Utilization Management Appeals Address
UnitedHealthcare Community Plan
P.O. Box 5220
Kingston, NY 12402

Part C Claims Appeals and Grievance Department
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Department
P.O. Box 31364
Salt Lake City, UT 84131-0364

Part D Appeals and Grievance Department
Attn: CA124-0197
P.O. Box 6106
Cypress, CA 90630-9948

For questions for the Applied Behavior Analysis (ABA) Utilization Management Team:

• Call the Customer Service number on the back of the Member ID card or forward your questions to: tn_medicaid_aba@uhc.com
• Request to Join the Network
• Or, contact Stephanie Dowell, Director of Provider Relations and Network Strategy, TN – uhccp_bhnetwork@uhc.com

For Credentialing and Attestation updates, contact the National Credentialing Center at 1-877-842-3210. 

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. View our policy.

View TennCare's policy related to fraud and the Federal and State False Claims Act.

To report fraud, waste, or abuse concerns you can call 800-690-1606 (UnitedHealthcare Community Plan tipline) or 800-433-3982 (Division of TennCare & Office of Inspector General). Or, you can report fraud, waste and abuse concerns at the following link: EthicsPoint - UnitedHealthcare Fraud, Waste and Abuse Hotline.

Behavioral Health Providers

Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health.

Department of Intellectual/Development Disabilities (DIDD) Providers

Access our FAQ on DIDD program integration TennCare and Department of Intellectual/Development Disabilities (DIDD) Program Integration.

Facility/Hospital-Based Providers, Group/Practice Providers and Individually-Contracted Clinicians

The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.  

Learn about requirements for joining our network. 

The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:

• Promote quality of care
• Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
• Strengthen program integrity by improving accountability and transparency

Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.

Visit UHCCommunityPlan.com/TN for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.

Plan information is available for:

• UnitedHealthcare Community Plan - TennCare

Member plan and benefit information can also be found atUHCCommunityPlan.com/TN and myuhc.com/communityplan.

Member Rights and Responsibilities

The UnitedHealthcare Community Plan Member Rights and Responsibilities can be found in the Provider Manual. Member Rights and Responsibilities are distributed to new members upon enrollment. On an annual basis, members are referred to their handbook to review their Member Rights and Responsibilities.

Search for a Provider

• UnitedHealthcare Community Plan of Tennessee
• UnitedHealthcare Dual Complete® (HMO SNP) and UnitedHealthcare Dual Complete® ONE (HMO SNP)
  

Referral Provider Listings by Region

• Referral Provider Listing - East 
• Referral Provider Listing - Middle 
• Referral Provider Listing - West 
  
• Referral Provider Listing - Home and Community Based Services Providers
  

Need to make a change to your provider or facility directory information? 

TennCare

UnitedHealthcare Community Plan members can access and manage their TennCare benefit information online with TennCare Connect.

CoverKids

Effective Jan. 1, 2021 UnitedHealthcare Community Plan is participating in the CoverKids program.  

• CoverKids Quick Reference Guide

Reporting Fraud, Waste or Abuse to Us

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.  

Resources

• TennCare Kids / EPSDT Coding Program Overview
• TennCare Kids Website
• Tennessee Chapter of the American Association of Pediatrics (TNAAP)

Immunization Schedules

• Child / Adolescent
• Adult Schedule