Learn how you can save time, get better documentation and reduce paper by using our online self-service tools.
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Access and Registration
Access and New User Registration
Easily complete your registration and start using UnitedHealthcare’s self-service tools. Our Registration and Access Management guide will walk you through the process step-by-step.
UnitedHealthcare Provider Portal Overview
Discover how you can use the UnitedHealthcare Provider Portal for all your online services, including claims, eligibility, prior authorization, referrals and much more.
Welcome to Chat
Learn how to get support quickly using the chat feature within the UnitedHealthcare Provider Portal.
Eligibility and Referrals
Eligibility and Benefits Interactive Guide
Verify member eligibility, determine benefits, view care plans and get a digital copy of the member ID card using Eligibility and Benefits on our provider portal. This guide will show you how to find all the details.
Referrals Interactive Guide
Use the UnitedHealthcare provider portal to check referral requirements, submit requests and see the status of referrals. This guide will get you started using our Referrals solution.
Prior Authorizations and Notifications
Prior Authorization and Notification Interactive Guide
See how to check prior authorization and notification requirements, submit requests, upload medical notes, check status and update cases – without faxing or calling using our Prior Authorization and Notification solution on our provider portal.
Post-Acute Prior Authorization Guide
Learn how to submit prior authorization requests for Post-Acute Care at a Skilled Nursing Facility (SNF), Acute Inpatient Rehab (AIR) or Long Term Acute Care (LTAC) facility.
Track-It Interactive Guide
Easily follow up on your claim, prior authorization or referral workflows and take action, if needed. You can address time-sensitive Smart Edits and even view some letters in TrackIt to save time.
Claims Research Project
See how to search and submit a reconsideration request for multiple claims with the same reason for review.
See how to enter claims electronically using the same information as the CMS-1500 paper form. This tool is ideal for practices that don’t work with an EDI clearinghouse.
Learn how eligible UnitedHealthcare commercial and UnitedHealthcare Community Plan members in North Carolina can submit a predetermination of benefits.
Emergency Department Claim (EDC) Analyzer
Access the UnitedHealthcare Emergency Department Facility Evaluation and Management Coding Reimbursement policy and how to use the Optum Emergency Department Claim Analyzer.
Documents and Reporting
Document Delivery Settings Interactive Guide
Learn how to turn off paper delivery of letters that can already be found in Document Library and manage notifications of new available letters to the appropriate staff. Only Primary Access Administrators may adjust settings.
Document Library Interactive Guide
As we transition from paper delivery to digital solutions, here’s the support and information you need to make the process as seamless and smooth as possible, including how to use Document Library.
Document Library Teams View Interactive Guide
Teams View in Document Library allows you to assign and manage documents to help support your team and your workflow. Use this view to assign letters, make comments, and view the status of documents in the application.
Point of Care Assist
Discover Point of Care Assist. Point of Care Assist, adds real-time patient information —including clinical, pharmacy, labs, prior authorization, and cost transparency — to your existing electronic medical records (EMRs) to make it easier for you to understand what patients need at the point of care.
Practice Assist Overview
Learn more about Practice Assist, a workflow management tool that enables providers to manage patient care opportunities and suspect medical conditions across multiple health plans.
PreCheck MyScript® - Provider Portal Access
The PreCheck MyScript solution helps make it easy to run a pharmacy trial claim and get real-time prescription coverage detail for your patients who are UnitedHealthcare benefit plan members. This guide will provide directions on how to access PreCheck MyScript through the UnitedHealthcare Provider Portal.