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Provider Training

See the training information below and stay up-to-date on topics that are important to your practice. 

UnitedHealthcare Community Plan of Hawaii Virtual Townhall

We invite you to join the Hawai'i training sessions held virtually for your convenience. We'll introduce you to the UnitedHealthcare Community Plan services, explain Medicaid processes and how to file claim reconsiderations and appeals. There will be a Q&A at the end where you can share issues and find solutions. 

Register for the online events focusing on reconsideration and appeal:

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  • Provider Express Behavioral Health Webinars & Trainingopen_in_new - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • Provider Express Webinars & Training Resourcesopen_in_new - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Toursopen_in_new - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics
  • Claims and Payments: Get the most recent claims processing information
  • UnitedHealthcare Provider Portal: Tutorials will quickly get you up to speed with our online self-service tools
State-specific training