See the training information below and stay up-to-date on topics that are important to your practice.
Behavioral Health Training
Care Philosophy Training: Establishing a Trauma-Informed Care Environment
This course from Optum Health Education offers a foundation for establishing a trauma-informed care environment rooted in evidence-based best practices. The course is designed for those who provide direct services to individuals with highly complex social, behavioral and medical needs. Topics include Adverse Childhood Experiences (ACEs), person-centered care, addiction and recovery, harm reduction, personal narratives, motivational interviewing, stages of change, positive psychology, de-escalation, boundaries and self-care. Continuing education credits are available for this course.
Provider Adverse Incident Training - Community Plan of Louisiana
This policy applies to UnitedHealthcare Community Plan (UHCCP) of Louisiana membership. The purpose of the policy is to outline process for managing member occurrences identified as Adverse Incidents (AIs). All incidents in scope for this policy are hereafter referred to as Adverse Incidents or AIs. Adverse Incidents include, but are not limited to, concurrent urgent quality of care issues that can reasonably be expected to cause harm or affect member safety.
Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings and attestation form are available on Provider Express under "Louisiana Non-Licensed Behavioral Health Provider Training".
This state-specific (Louisiana) training is part of a request from the Louisiana Department of Health to ensure patients engage in ongoing treatment following their initial diagnosis, through education of both behavioral health and front line medical staff. This training will provide an overview of the appropriate screening tools, levels of care, resources and Medication Assisted Treatment.
Optum Provider Express Training & Resources
Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.
Additional Training and Resources
Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.
Claims and Payments: Get the most recent claims processing information.
Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
State-Specific Information: Each state has its own page for state-specific information and resources.