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Provider Training

See the training information below and stay up-to-date on topics that are important to your practice. 

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UHC On Air gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7and from any device

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  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings and attestation form are available on Provider Express under "Louisiana Non-Licensed Behavioral Health Provider Training".

Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

We offer on-site visits to help you gain a better understanding of our policies and procedures.

If your practice is new to our network or if you would like to schedule an on-site orientation with your dedicated Provider Relations Advocate, email UnitedHealthcare Community Provider Relations at: louisiana_pr_team@uhc.com.

In addition to on-site visits, our Provider Advocates conduct provider education webinars on a regular basis.

If your practice is new to our network, or if you would like to schedule an onsite orientation to learn more about our policies and procedures, please email UnitedHealthcare Community Provider Relations at louisiana_pr_team@uhc.com.

Topics of discussion may include:

  • Claim submission procedures
  • Timely filing guidelines
  • Billing and prior authorization policies
  • Provider dispute and resolution process
  • Other topics and tools relevant to your practice

View the Provider Education Training Schedule. (Last Modified 4.10.2017) 

UHC On Air is your source for live and on-demand video broadcasts created specifically for UnitedHealthcare providers. It gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device. Broadcasts are added each week.

UHC On Air Topics

  • Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
  • CEU/CME Programs: Earn educational credits 100% online.
  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorial videos will quickly get you up to speed with our online self-service tools.
  • Reform and Regulations: Get up-to-date regulatory data.
  • State-Specific Information: Each state has its own channel for state-specific information and resources.

How to Access UHC On Air

  1. Login to Link with your Optum ID and select the UHC On Air tile.
  2. Select the UHC News Now Channel to watch national UnitedHealthcare broadcasts.
  3. Select your State-Specific Channel  to see your local programming.