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Provider Training

See the training information below and stay up-to-date on topics that are important to your practice. 

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Behavioral Health Training
  • ATLAS (Addiction Treatment Locator, Assessment and Standards Platform)
    ATLAS is an online Substance Use Disorder Treatment Locator tool created by Shatterproof that assists in the search and comparison of addiction treatment facilities. This valuable resource is accessible not only to your facility staff as part of treatment planning activities but can be provided to your patients and their loved ones. Your patients and their loved ones can access self assessment tools, education on types of treatment, as well as review national principles of care in addition to being able to search for specific treatment options.

  • Care Philosophy Training: Establishing a Trauma-Informed Care Environment
    This course from Optum Health Education offers a foundation for establishing a trauma-informed care environment rooted in evidence-based best practices. The course is designed for those who provide direct services to individuals with highly complex social, behavioral and medical needs. Topics include Adverse Childhood Experiences (ACEs), person-centered care, addiction and recovery, harm reduction, personal narratives, motivational interviewing, stages of change, positive psychology, de-escalation, boundaries and self-care. Continuing education credits are available for this course.

  • Provider Adverse Incident Training - Community Plan of Louisiana
    This policy applies to UnitedHealthcare Community Plan (UHCCP) of Louisiana membership. The purpose of the policy is to outline process for managing member occurrences identified as Adverse Incidents (AIs). All incidents in-scope for this policy are hereafter referred to as Adverse Incidents or AIs. Adverse Incidents include, but are not limited to, concurrent urgent quality of care issues that can reasonably be expected to cause harm or affect member safety.

  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

  • UnitedHealthcare Attention-Deficit/Hyperactivity Disorder (ADHD) 2020 Toolkit

Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings and attestation form are available on Provider Express under "Louisiana Non-Licensed Behavioral Health Provider Training".

This state specific (Louisiana) training is part of a request from the Louisiana Department of Health to ensure patients engage in ongoing treatment following their initial diagnosis, through education of both behavioral health and front line medical staff. This training will provide an overview of the appropriate screening tools, levels of care, resources and Medication Assisted Treatment. 

Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

We offer on-site visits to help you gain a better understanding of our policies and procedures.

If your practice is new to our network or if you would like to schedule an on-site orientation with your dedicated Provider Relations Advocate, email UnitedHealthcare Community Provider Relations at: southeastprteam@uhc.com.

In addition to on-site visits, our Provider Advocates conduct provider education webinars on a regular basis.

If your practice is new to our network, or if you would like to schedule an onsite orientation to learn more about our policies and procedures, please email UnitedHealthcare Community Provider Relations at southeastprteam@uhc.com.

Topics of discussion may include:

  • Claim submission procedures
  • Timely filing guidelines
  • Billing and prior authorization policies
  • Provider dispute and resolution process
  • Other topics and tools relevant to your practice

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
  • State-Specific Information: Each state has its own page for state-specific information and resources.