We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.”
Provider Call Center
866-331-2243, available Monday - Friday from 7:00 am - 8:00 pm CST (6:00 am - 7:00 pm MST)
Mailing Address
UnitedHealthcare Community Plan
2717 N 118th Street, Suite 300
Omaha, NE 68164
Claims Mailing Address
UnitedHealthcare
PO Box 31365
Salt Lake City, UT 84131
Utilization Denial & Appeals Department Mailing Address
National A&G Service Center
PO Box 31365
Salt Lake City, UT 84131
Claims Appeals Mailing Address
Appeals
UnitedHealthcare Community Plan Appeals
PO Box 31365
Salt Lake City, UT 84131
Provider Advocates
For Credentialing and Attestation updates, contact the National Credentialing Center at 1-877-842-3210.
Behavioral Health Providers
Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health.
Facility/Hospital-Based Providers, Group/Practice Providers and Individually-Contracted Clinicians
The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.
Learn about requirements for joining our network.
Visit UHCCommunityPlan.com/NE for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.
Plan information is available for:
- UnitedHealthcare Community Plan - Heritage Health
Member plan and benefit information can also be found at UHCCommunityPlan.com/NE and myuhc.com.
Overview
The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:
- Promote quality of care
- Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
- Strengthen program integrity by improving accountability and transparency
Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.
Helpful Resources
Search for a care provider by plan name:
Reporting Fraud, Waste or Abuse to Us
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it.
Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.
Current News, Bulletins and Alerts
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New Transportation Service Vendor for UnitedHealthcare Community Plan of Nebraska
Last Modified | 05.15.2019
Starting July 1, 2019, National MedTrans will replace IntelliRide as the transportation benefit provider for UnitedHealthcare Community Plan of Nebraska members. This means members will need to contact National MedTrans to schedule and arrange their non-emergency medical transportation.
Learn More -
Update to Procedure to Modifier Policy for “Always Therapy” Codes – Effective July 1, 2019 for UnitedHealhcare Community Plan of CA, HI, FL, LA, MD, MA, MI, MS, NE, NJ, NY, OH, PA, RI, WA, WI, VA
Last Modified | 05.06.2019
UnitedHealthcare Community Plan is updating its Procedure to Modifier Policy for claims for dates of service on or after July 1, 2019. Physical therapy (GP), occupational therapy (GO) or speech-language pathology (GN) modifiers will be required on “Always Therapy” codes to align with the Centers for Medicare & Medicaid Services (CMS).
Learn More -
Update to Observation Services Facility Policy – Starting March 1, 2019 (Nebraska and New York only) - UnitedHealthcare Community Plan
Last Modified | 03.26.2019
In April 2018, we posted a notice about a new Observation Services Facility Policy for UnitedHealthcare Community Plan members that started May 1, 2018, however the changes did not take place in our system until recently.
Learn More -
Provider Alert: We’re Reprocessing Claims Affected by Our Multiple Procedure Reduction Reimbursement Policy
Last Modified | 02.21.2019
We want to let you know about an update for your claims affected by our Multiple Procedure Reduction Reimbursement Policy for UnitedHealthcare Community Plan members. In January 2018, we announced that our claims processing software was not aligning with the correct reimbursement rate for Multiple Procedure Reduction indicator of 3 codes (endoscopy). Since then we have temporarily reimbursed CPT codes with a multiple procedure indicator of 3 at the standard Multiple Procedure Reduction for indicator of 2 codes as outlined in our policy. Our claims processing software will align with the correct policy reimbursement rate by March 2019. We’ll reprocess any claims processed before Nov. 23, 2017 and reimburse them at the correct rate. You don’t need to take any action if you were affected by this error. Your claims will be processed automatically.
Learn More -
Alpha Agonist Use in Pediatric Members - Drug Utilization Review Newsletter - UnitedHealthcare Community Plan (Limited Availability)
Last Modified | 02.13.2019
Alpha-Agonist Use in Pediatric Members A Retrospective Drug Utilization Review
Learn More
New Transportation Service Vendor for UnitedHealthcare Community Plan of Nebraska
Last Modified | 05.15.2019
Starting July 1, 2019, National MedTrans will replace IntelliRide as the transportation benefit provider for UnitedHealthcare Community Plan of Nebraska members. This means members will need to contact National MedTrans to schedule and arrange their non-emergency medical transportation.
Learn MoreUpdate to Procedure to Modifier Policy for “Always Therapy” Codes – Effective July 1, 2019 for UnitedHealhcare Community Plan of CA, HI, FL, LA, MD, MA, MI, MS, NE, NJ, NY, OH, PA, RI, WA, WI, VA
Last Modified | 05.06.2019
UnitedHealthcare Community Plan is updating its Procedure to Modifier Policy for claims for dates of service on or after July 1, 2019. Physical therapy (GP), occupational therapy (GO) or speech-language pathology (GN) modifiers will be required on “Always Therapy” codes to align with the Centers for Medicare & Medicaid Services (CMS).
Learn MoreUpdate to Observation Services Facility Policy – Starting March 1, 2019 (Nebraska and New York only) - UnitedHealthcare Community Plan
Last Modified | 03.26.2019
In April 2018, we posted a notice about a new Observation Services Facility Policy for UnitedHealthcare Community Plan members that started May 1, 2018, however the changes did not take place in our system until recently.
Learn MoreProvider Alert: We’re Reprocessing Claims Affected by Our Multiple Procedure Reduction Reimbursement Policy
Last Modified | 02.21.2019
We want to let you know about an update for your claims affected by our Multiple Procedure Reduction Reimbursement Policy for UnitedHealthcare Community Plan members. In January 2018, we announced that our claims processing software was not aligning with the correct reimbursement rate for Multiple Procedure Reduction indicator of 3 codes (endoscopy). Since then we have temporarily reimbursed CPT codes with a multiple procedure indicator of 3 at the standard Multiple Procedure Reduction for indicator of 2 codes as outlined in our policy. Our claims processing software will align with the correct policy reimbursement rate by March 2019. We’ll reprocess any claims processed before Nov. 23, 2017 and reimburse them at the correct rate. You don’t need to take any action if you were affected by this error. Your claims will be processed automatically.
Learn MoreAlpha Agonist Use in Pediatric Members - Drug Utilization Review Newsletter - UnitedHealthcare Community Plan (Limited Availability)
Last Modified | 02.13.2019
Alpha-Agonist Use in Pediatric Members A Retrospective Drug Utilization Review
Learn More
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Learn MoreHEDIS Medical Record Collection
- HEDIS® Medical Record Collection - Frequently Asked Questions
- HEDIS® Medical Record Collection - Overview
Health Insurance Portability and Accountability Act (HIPAA) Information
HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate Healthcare Common Procedure Coding System (HCPCS) and CPT-4 codes. View our updated HIPAA information for UnitedHealthcare Community Plan.
Integrity of Claims, Reports, and Representations to the Government
UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. View our policy.
Disclaimer
If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.