UnitedHealthcare Community Plan of North Carolina Homepage

We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.

Prior Authorization and Notification Resources

Current Policies and Clinical Guidelines

Provider Administrative Manual and Guides

Dual Complete (RPPO-SNP) Program

UnitedHealthcare Community Plan of North Carolina offers a Dual Special Needs Plan (DSNP) – UnitedHealthcare Dual Complete (RPPO-SNP), a state wide Medicare Advantage program.

Learn more about the Dual Complete (RPPO-SNP) Program plan 

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Provider Services Contacts


Phone: 800-638-3302 available 8 a.m. to 6 p.m. Eastern Time (Monday through Saturday)

North Carolina Provider Contracting

Email: So­

Mailing Address

UnitedHealthcare Community Plan of North Carolina

3803 N. Elm Street

Greensboro, NC  27455

Behavioral Health Crisis

Optum Behavioral Health - Phone: 877-614-0484 or email:

Optum Behavioral Health Providers - email:

NC Provider Relations - email:

Pharmacy Service Line

Phone:  855-258-1593 (OptumRx)


MARCH Vision Care

Phone:  866-376-6780 or 844-736-2724

UnitedHealthcare Community Plan of North Carolina health care professional enrollment and credentialing is completed through NCTracks. NCTracks is the multi-payer Medicaid Management Information System for the North Carolina Department of Health and Human Services (NCDHHS).

The NCDHHS fiscal agent enrollment team, CSRA, verifies all your information, ensuring that you meet credentialing requirements and you’re in good standing. Once your participation in the program has been approved, you’ll be notified by email and can then begin submitting member claims.

For questions and application information, visit the NCTracks website.

To contract with the Community Plan of North Carolina – Medicaid please contact the NC Health Plan Provider Call Center at 800-638-3302.

Behavioral Health Providers

Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health, you may also contact Optum Behavioral Health at                  877-614-0484.

Facility/Hospital-Based Providers, Group/Practice Providers and Individually-Contracted Clinicians

The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.  

Learn about requirements for joining our network

The Known Issues Log is a current list of open and closed known global claims issues. For questions related to open issues, reach out to your Provider Advocate or call Provider Services at 800-638-3302


The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:

  • Promote quality of care
  • Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
  • Strengthen program integrity by improving accountability and transparency

Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.

Visit for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.

Plan information is available for:

  • Dual Complete (RPPO SNP) Program
  • Medicaid

Member plan and benefit information can also be found at and

Reporting Fraud, Waste or Abuse to Us

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit to report any issues or concerns.  

As a fraud, waste, and abuse detection tool, UnitedHealthcare uses the Recipient Explanation of Medical Benefits (REOMB) process to verify services were provided to members as billed. With this process, an explanation of benefits statement is sent to a random number of members. If you suspect fraud, waste, or abuse within the NC Managed Care Program as it relates to a UnitedHealthcare member or services provided, please call 1-800-638-3302.

UnitedHealthcare Dual Complete® Special Needs Plan

UnitedHealthcare Dual Complete Special Needs Plans (SNP) offer benefits for people with both Medicare and Medicaid. These SNP plans provide benefits beyond Original Medicare, and may include transportation to medical appointments and vision exams. Members must have Medicaid to enroll.

Health Insurance Portability and Accountability Act (HIPAA) Information

HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate Healthcare Common Procedure Coding System (HCPCS) and CPT-4 codes.

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. 


If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.